Catching-up on Dog Walks and invaluable time with young kids.

Series A IoT Company that specializes in monitoring sensors.- Led the strategy & execution for integration into customers/partner systems contributing to $500K ARR customer retention & partnerships while also setting the vision for a self-help marketplace. - Consulted customers & developers for the best solution in partnership with Sales Engineers, Customer Success & Sales Executives.- Improved execution by establishing a prioritization framework & scalable processes, leading to a shorter development cycle by 50% & much better customer experience.

A Series D - Public Payments Issuing Company.- Launched Payments and Banking Simulations API, resulting in reducing customer onboarding time by 20% & XXX% developer adoption- Conceptualized the vision & a multi-year Roadmap for a developer/customer platform which helps users with self-help tools & curated content, resulting in reducing Op-Ex by $50k per customer & accelerating Time-To-Value/Time-To-Revenue.- Built a plugin connecting Salesforce and JIRA to help automate server provisioning for customers reducing the wait time by 10 days.- Actively engaged with the business development, customer success, marketing, teams & product managers to identify customer pain points & influence other product’s roadmaps in alignment with overall GTM strategy.- Mapped & measured customer journey using diverse data sources such as Salesforce and Databases.- Developed technical, subject matter expertise & developer playbooks across products such as core payments, tokenization, digital banking, risk & fraud and settlements.- Hosted Webinars to educate the developer community with best practices for Marqeta’s API.

• Provide best-in-class post-sales technical guidance & drive successful implementation of Dnb API Solutions• Partner with customer teams to design project plans, assist with creation of solutions & project deliverables, and track milestones in Salesforce• Work with sales and solution architects to design solution architecture for the customer for successful implementation• Partner with Customer Success Managers and 24x7 support team to help with customer retention rates• Work with product team to drive product enhancements that best serves customers interest

• Developed API’s for Customer360 project, a central hub of all GM customer data• Built API marketplace to document all API’s the team built. It became a 1-stop shop for all API needs within organization• Lead an initiative to automate everyday tasks using scripts and better processes that will help the team save 20% of its time• Built an Excel dashboard to track over 250 Applications in relationship with existing technologies and technology’s end of lives. The dashboard helps planners to budget & plan for technology upgrades in future project scopes• Handle people metrics/resources for the team based on business requirement and resource availability

• Led an automation initiative for a critical technology process of security patching to reduce manual hours by 80%. Collaborated with an external vendor and multiple teams to architect the infrastructure & developed the new process of customer engagement• Achieved 30% reduction of downtime for business critical applications by analyzing the support requests and creating a quarterly training program to keep Level 1 & 2 engineers updated with new technologies and solutions adopted within HP-IT middleware servicesLed a cross-functional team of five people to develop and execute strategy to adopt 200+ applications into compliance within an industry-wide security standard that prevented $100,000+ worth of downtime• Led the initiative to improve customer engagement process and business’s visibility of the technological changes. The new process saved the team 20% and 75+ customers 5% of their time