Oversaw program/project portfolio management for M&G PLC. Leading infrastructure programmes, DC migration, workload migrations, End User Transformations and decommissioning. Project Management lifecycle of Application Management Software delivery. Manage the integration of existing systems, applications and multiple databases into a single source of truth. Lead and manage supplier relationships and ensure effective stakeholder engagement. Oversee the modification of the operating model and ensure a smooth data migration and software implementation • Solution design and technical architecture within the IT Landscape• Ensuring alignment of the solution to the customer's buying criteria• Articulation of the solution in clear, concise language that the customer understands• Documenting the existing and the proposed / To Be the High-Level Design• Identification of, and validation of the costs associated with the proposed solution• Design the remediation plan for the application• Design the migration methodology for the application and data.

Oversaw program/project portfolio management, effectively managing a £7 million annual change (CTB) spend with precision and diligence. Led and managed a cross-functional team of 50-100 personnel, comprising both internal and supplier delivery teams, ensuring cohesive and efficient project execution. Coordinated and delivered multiple complex projects, integrating significant digital, customer-facing, and technology elements. Managed interdependencies across various business areas, ensuring sustainable change within specified parameters of time, cost, and quality. Executed the development of business cases for major projects, aligning stakeholder needs with technical strategy, costs, benefits, and delivery requirements.• Programme/Project portfolio management of £7m annual Change (CTB) spend• Team Management across internal/supplier delivery team of circa 50-100 personnel• Delivery management of major projects/programmes within Commercial / Digital programme. This includes applications like ACBS and OCIS, managing CRA’s like EXPERIAN and D&B• Co-ordination and delivery of multiple complex projects with significant digital elements, customer facing and technology aspects, with several inter dependencies, across a range of business areas delivering sustainable change to time, cost, and quality, and benefits realisation requirements• Provide a full and complete description of the high-level accountabilities the colleague will be expected to execute as part of the role, in alignment with those of the Practice Head, the strategic business objectives, and governance practices set out for the Centre of Excellence. Measurable and reflected against year on year in personal Balanced Scorecard. • Responsible for the major project deliverables, maintaining the overall project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality, and benefits realisation requirements.

Directed a diverse team of 100-150 personnel, overseeing both internal and supplier delivery teams. Led the delivery of critical IT work packages affecting Commercial application changes across Community Bank Systems, meticulously managing delivery plans, scope, change management, stakeholders, risks, and issues. Translated complex business and technical requirements into actionable Epics, contributing to the product backlog and fostering effective communication with Product Owners and Engineering Leads. Spearheaded the adoption of Agile methodologies within technology teams, aligning with transformation frameworks to drive efficiency and innovation• Programme/Project portfolio management of £15m annual Change (CTB) spend• Team Management across internal/supplier delivery team of circa 100-150 personnel• Lead service propositions, run complex deliveries (>£10MM), participate in business development work, and apply thought leadership• Synthesise large amounts of information and communicate clearly to a wide range of audiences (up to C-level), providing clarity to complex issues• Cloud Migration to modernize data estates/data strategies• Managed data transformation programs for CRA’s – EXPERIUAN and D&B• Data strategy formulation for new applications onboarding to simplify KYC and Credit Checks• Provide leadership by helping to fix client's problems• Nurture and coach teams• Led and accountable for the delivery of IT work packages impacting Commercial application LRM changes across Community Bank Systems to specified requirements, timescales and budget.• Responsible for managing delivery plans, scope, change management, stakeholders, risk, and issues.• Ensuring project delivery is on time, within budget meeting operational and business requirements.• Identify and define planning and tracking of work packages.• Establish project scope and deliverables including specification for the subcontracted components.

Responsible for managing the Data Management Module team working along with CDO and simplifying processes for Health and Safety, Electronic Data Management, Regulatory & Management Reporting, RTR, SCM and GIS • Responsible for the delivery of major Commercial / Digital projects/programmes of the account.• Team Management across offshore delivery team of circa 100 personnel• Actively involved in co-ordination and delivery of multiple complex projects with significant digital elements, customer facing and technology aspects, which will have several inter dependencies, across a range of business areas delivering sustainable change to time, cost, and quality, and benefits realisation requirements• Responsible for the major programme/project deliverables, maintaining the overall programme/project plans across multiple areas to ensure effective delivery within budget and to the agreed timescales, quality, and benefits realisation requirements.• Effectively manage the development of business cases for major Programme/Projects, considering the needs of stakeholders, technical strategy, costs, benefits and delivery requirements.• Negotiate high value deals with 3rd party suppliers for the provision of services and manage the relationship to agreed service level and cost.• Provide co-ordinated management to portfolio of Client projects ensuring that the balance between delivery time, delivery cost, quality assurance and benefit yield are optimized.• Proactively identify threats to delivery and Client-wide risks, escalating to Key stakeholders and instigate recovery action to assure programme/project delivery.

• Spearheaded the delivery of major commercial, and digital projects within the account, actively coordinating complex projects with significant digital, customer-facing, and technology elements. • Negotiated high-value deals with third-party suppliers, ensuring service provision adherence to agreed service levels and costs.• Led technical and business client and third-party teams, ensuring effective collaboration and project success.• Played a pivotal role in setting, auditing, and improving standard work, contributing to problem-solving initiatives, and tracking MDI for continuous improvement.• Implemented the Performance Management Process effectively, utilizing it as a leadership tool to maximize employee performance and drive the achievement of target business results.• Spearheaded efforts to maintain a clean, orderly work area through the application of 5S visuals management tools and standards, promoting a conducive and efficient work environment.

• Account programme portfolio management of £8m annual spend• Team Management across offshore delivery team of circa 120 personnel• Programme/Project Management• Functional Delivery Owner • Responsible for day-to-day functioning/account administrative work including service delivery floor management• Key contributor to the team to set standard work, audit standard work, and improve standard work while problem solving and tracking MDI• Manage team workload distribution and structure to ensure consistent excellent service delivery and outcome/performance• Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximise their performance and driving to deliver target business results• Operations Management and maintaining department expense budgets in accordance with the planned workload• Develop, maintain, trend and report Key Performance Indicators• Ensure the effective management both in terms of business objectives and the personal/professional development of direct reports• Programme/Project Management• Team Leadership for team of circa 70 associates with 7 direct reports• Reviewed business plans and set goals for future• Implemented goals and plans that resulted in reducing waste by 8% over two years• Devised measurable and observable steps to achieving operational outcomes• Team Task and Schedule Management• Management reporting• Held monthly task completion contests to encourage team members