Priyadarshini Sharma Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Set up Seller Operations team for ensuring timely order processing and handover by marketplace Sellers. Defined Scope, KPIs and workflow for the team• Defined SOPs for handling Seller escalations for the marketplace. Supported Seller Support team in formulating Seller facing policies from logistics/Supply chain point• Reduced Seller controllable cancellations by 50% by identifying Root Cause and implementing action items. Benchmarked the Seller Order processing flow and submitted BRD for the product changes in the seller portal• Led a 5-member team During Diwali peak for ensuring Seller Order Processing and handover. Implemented Implant mechanism for top 100 Sellers and coordinated very closely with Seller, Implants, Carrier Management, Category, MPT and Seller Support team to ensure timely handover of customer orders to clear order backlog. Devised SOP and conducted training of 80% of BDMs and Top sellers to help them process orders on FIFO• Benchmarked the Return QC capability and process for inventory & marketplace models for electronics category. Defined Return Policy, Process and Return Quality Check sheet for marketplace (all categories). Part of team that launched Return QC for Electronics category in May’23 on Jiomart• Streamlined and developed visibility on various SCM metrics for new businesses on Jiomart. Drove reduction in overall cancellation by 10% by coordinating with SCM and product teams for identification and implementation of Action items• Rolled out route optimizer at 15 stores for optimizing last mile delivery thereby streamlining store and delivery partner operations

-Responsible for Pan India Transport operations for Consumer vertical-Leading automation projects for transport operations like 100% GPS based tracking, Billing through Transport Management Software etc.-Driving on-time Go-Live & implementation of new Transportation projects for Consumer & Telecom vertical-Driving performance reviews with vendors and customers on various KPIs-Working closely with Sales, Legal, Commercial and Procurement teams on new RFQs for driving sales win

Mumbai Area, India

-Responsible for defining the Share of Business for over 120 transporters associated with Auto-Outbound based on capacity & performance parameters-Responsible for 100% trailer deployment and trailer availability at M&M manufacturing locations i.e. Chakan, Kandivali, Haridwar, Zaheerabad and Haridwar-Vendor management, New vendor onboarding and vendor review based on their deployment, on-time and quality of delivery as per customer SLAs-Responsible for all Quality processes at all locations for delivery of damage free vehicles at dealer and RSO points-Implementation of Cost saving initiatives through trailer redesign-Carried out model operations at various locations for improvement of operations-Program Manager for implementation and roll out of Technology driven module for capturing all operational transactions along with the customer invoicing module

Mumbai Area, India

-Worked with a leading Consulting firm on Business Partner Life Cycle management project-Centrally driving turnaround of large accounts (low to high profitability), codifying the learning, expanding to other accounts and centrally driving impact-Monitoring implementation of action items for improvement of Margins-Developing a process around reduction in DSO-Establishing process around auditing and cross auditing of the warehouses-Establishing a process around increasing the efficiency of the impelentation process for large accounts-Special projects: Procurement of large format warehouses under GST

Gurgaon

-Damage Reduction for all surface couriers: Analyzing data, finding out gaps and reasons for damages, forming an action plan, implementing the actions.-CPS Reduction: Reducing Contacts per suborder, analysing data, finding out major contributing issue categories, devising action plan, implementation of communication package for Vulcan, designed SMS content, standardization across couriers.-Diwali Card: New Initiative during Diwali, enhancing customer experience, developed card content, finalizing design, distribution across pan India DCs.-Cost Reduction: Carried out costing for 3PL partners on given rates, identifying points of negotiation, identifying levers for cost negotiations, giving monthly surface cost projections, finalizing rates for new courier partner, costing for new Pick and Pack facilities, costing for new packaging materials-Handling Field Operations: Ensured smooth First Mile operations, line haul connections and deliveries during Diwali, maintained FIFO throughout the operations, handled escalations through quick decisions

Mumbai Area, India

Project scope: Executing 20% improvement in customer freight truck utilization (TU) at Bhiwandi & developing a scale up plan for P&G depots-Analyzed customer shipment processes from P&G depots; identified gaps & opportunities in the activities influencing truck fill rates-Developed 2 models to facilitate truck-type selection & order mix optimization based on total order to achieve maximum TU at the depots-Successfully implemented six & piloted one recommendation; TU at Bhiwandi depot increased by 5% anddeveloped a detailed scale-up plan

Corporate Office, New Delhi

Crude Oil Evaluation & Ranking -Carried out Technical evaluation of Indian Oil Crude Basket based on corporate profit maximization -Facilitated in the procurement of approximately Rs.100bn Crude Oil per month by the International Trade Department-Developed Annual production plan for term crude procurement for the financial year 2013-14 for all ten refineries of Indian Oil-Planned highest ever processing of 8.35% heavy & 52.4% of High Sulfur crude by refineries by optimum utilization of existing assets-Evaluated & successfully implemented an advanced IT application HCAMS worth Rs.3 Cr two major Panipat & Mathura refineries-Trained a cross functional team of four for HCAMS implementation at Gujarat, Haldia, Barauni & Bongaigaon Refineries.Production Planning-Developed Firm & Rolling production plans(3 months) for making supply demand balance for all ten refineries of IOCL using LP modelsProfessional Achievements-Increased the Indian Oil crude basket size by 10% by introducing heavy, extra-light and high TAN crudes

Kalol, Gujarat

As a trainee, I studied the production process of Ammonia and Urea and other Utilities at the Kalol, IFFCO plant.

Pgdm, Operations Management, 3.25/4

Activities and Societies: Member, Operations Conclave Committee 2013, Member Core team logistics, GASP'14, Member extended team Logistics.

Bachelor Of Technology (B.Tech.), Chemical Engineering, 8.71/10