Priyadarshini Sharma Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Set up Seller Operations team for ensuring timely order processing and handover by marketplace Sellers. Defined Scope, KPIs and workflow for the team
• Defined SOPs for handling Seller escalations for the marketplace. Supported Seller Support team in formulating Seller facing policies from logistics/Supply chain point
• Reduced Seller controllable cancellations by 50% by identifying Root Cause and implementing action items. Benchmarked the Seller Order processing flow and submitted BRD for the product changes in the seller portal
• Led a 5-member team During Diwali peak for ensuring Seller Order Processing and handover. Implemented Implant mechanism for top 100 Sellers and coordinated very closely with Seller, Implants, Carrier Management.
• Benchmarked the Return QC capability and process for inventory & marketplace models for electronics category. Defined Return Policy, Process and Return Quality Check sheet for marketplace (all categories). Part of team.
• Streamlined and developed visibility on various SCM metrics for new businesses on Jiomart. Drove reduction in overall cancellation by 10% by coordinating with SCM and product teams for identification and implementation.

-Responsible for Pan India Transport operations for Consumer vertical-Leading automation projects for transport operations like 100% GPS based tracking, Billing through Transport Management Software etc.-Driving on-time Go-Live & implementation of new Transportation projects for Consumer & Telecom vertical-Driving performance reviews with vendors and.

Mumbai Area, India

-Responsible for defining the Share of Business for over 120 transporters associated with Auto-Outbound based on capacity & performance parameters-Responsible for 100% trailer deployment and trailer availability at M&M manufacturing locations i.e. Chakan, Kandivali, Haridwar, Zaheerabad and Haridwar-Vendor management, New vendor onboarding and vendor.

Mumbai Area, India

-Worked with a leading Consulting firm on Business Partner Life Cycle management project-Centrally driving turnaround of large accounts (low to high profitability), codifying the learning, expanding to other accounts and centrally driving impact-Monitoring implementation of action items for improvement of Margins-Developing a process around reduction in.

Gurgaon

-Damage Reduction for all surface couriers: Analyzing data, finding out gaps and reasons for damages, forming an action plan, implementing the actions.-CPS Reduction: Reducing Contacts per suborder, analysing data, finding out major contributing issue categories, devising action plan, implementation of communication package for Vulcan, designed SMS.

Mumbai Area, India

Project scope: Executing 20% improvement in customer freight truck utilization (TU) at Bhiwandi & developing a scale up plan for P&G depots-Analyzed customer shipment processes from P&G depots; identified gaps & opportunities in the activities influencing truck fill rates-Developed 2 models to facilitate truck-type selection & order mix optimization based.

Corporate Office, New Delhi

Crude Oil Evaluation & Ranking -Carried out Technical evaluation of Indian Oil Crude Basket based on corporate profit maximization -Facilitated in the procurement of approximately Rs.100bn Crude Oil per month by the International Trade Department-Developed Annual production plan for term crude procurement for the financial year 2013-14 for all ten.

Kalol, Gujarat

As a trainee, I studied the production process of Ammonia and Urea and other Utilities at the Kalol, IFFCO plant.

Pgdm, Operations Management, 3.25/4

Activities and Societies: Member, Operations Conclave Committee 2013, Member Core team logistics, GASP'14, Member extended team Logistics.

Bachelor Of Technology (B.Tech.), Chemical Engineering, 8.71/10