Experienced Retail Operations Associate with a proven track record of optimizing operational efficiency and enhancing customer satisfaction at Fidelity International. Skilled in managing varied hours to meet dynamic business needs, I excel in delivering exceptional service and building strong client relationships.In my role at Fidelity, I played a pivotal role in driving operational excellence through the development and implementation of streamlined processes and procedures. By… Show more Experienced Retail Operations Associate with a proven track record of optimizing operational efficiency and enhancing customer satisfaction at Fidelity International. Skilled in managing varied hours to meet dynamic business needs, I excel in delivering exceptional service and building strong client relationships.In my role at Fidelity, I played a pivotal role in driving operational excellence through the development and implementation of streamlined processes and procedures. By collaborating with cross-functional teams, I identified areas for improvement and implemented innovative solutions to enhance productivity and drive business growth.My commitment to fostering a culture of continuous improvement and teamwork was instrumental in contributing to the success of our retail operations. Through effective communication, problem-solving, and performance evaluation, I consistently exceeded expectations and delivered results.I am proud of my contributions at Fidelity International and look forward to leveraging my expertise in retail operations management and customer relationship management to drive success in future endeavors. Show less

Dynamic Business Service Support Advisor with a proven track record of driving operational efficiency and project management excellence at Openreach. Experienced in leading projects, analyzing data, and implementing solutions to optimize business processes and enhance performance.In my role at Openreach, I spearheaded various projects aimed at identifying opportunities for improvement and driving operational enhancements. Through strategic analysis and collaboration with stakeholders, I… Show more Dynamic Business Service Support Advisor with a proven track record of driving operational efficiency and project management excellence at Openreach. Experienced in leading projects, analyzing data, and implementing solutions to optimize business processes and enhance performance.In my role at Openreach, I spearheaded various projects aimed at identifying opportunities for improvement and driving operational enhancements. Through strategic analysis and collaboration with stakeholders, I implemented innovative solutions to streamline processes and improve overall efficiency.My proficiency in utilizing software tools and analytical techniques enabled me to generate valuable insights and recommendations for business optimization. By leveraging Microsoft Word and other software, I created effective documents and communications to support project initiatives and drive organizational success.I take pride in my ability to lead cross-functional teams, foster collaboration, and deliver results in fast-paced environments. My dedication to continuous improvement and problem-solving has been instrumental in driving positive change and delivering measurable impact at Openreach.I am excited to leverage my skills and experience to contribute to the success of future projects and initiatives, making a meaningful difference in the organization and beyond Show less

• Working as an Operations Analyst with PPI ( Payment Protection Insurance or Loan Protection Insurance ) team , U.K. ( General Insurance ).• Mainly work on Fixed Rate Loans , Variable Rate Loans , Fixed Annuity & Variable Annuity products.• Role involves verification of customet through information available in company database & SQL servers. • Checking duplicity of complaints and using personal judgement to identify whether PPI was mis-sold or not through availabe evidences. •… Show more • Working as an Operations Analyst with PPI ( Payment Protection Insurance or Loan Protection Insurance ) team , U.K. ( General Insurance ).• Mainly work on Fixed Rate Loans , Variable Rate Loans , Fixed Annuity & Variable Annuity products.• Role involves verification of customet through information available in company database & SQL servers. • Checking duplicity of complaints and using personal judgement to identify whether PPI was mis-sold or not through availabe evidences. • Analysing , reviewing and suggesting improvements in current excel based models to make improvements in existing models. Show less