Supervised team of on-site and offshore resources; reviewed test cases, coached and trained team membersExecuted End to End manual regression, system and smoke testing for all projects Tracked and recorded detailed specifics of all defects found during all phases of testingTriaged defects and diagnoses whether it was testing error, device configuration or environment configuration or app issueStreamlined new employee training and on-boarding time thus reducing project resource lag

Managed multiple projects simultaneously with multiple release datesCollaborated with Agile team to define product details, create user stories, acceptance criteria and estimate LOETrained other team leads on various projects regarding features and testing approachCreated test plans and test reports and presented them to relevant teamsCoordinated defect review board, status and requirements meetings with all team membersCreated and maintained documentation for new and updated features

Analyzed behavior of passengers in line to detect potential security threatsScreened passengers and their property to identify prohibited items and ensure they do not board flightsIdentified, evaluated, and applied appropriate strategy in stressful situations such as guns and possible IED in luggage and on personsCoordinated with sheriff’s department to handle criminal offenses such as carrying firearms and other illegal itemsWorked closely with passengers to ensure understanding of rules and regulations

Analysed inventory of shipments for delivery (Frito Lay)Assisted customers with inquiries regarding their account (Sutherland Global Services)Aided customers with alarm resolution, scheduling and account info as well as assisting technicians with customer account info and alarm issues (ADT)

Tracked inventory as needed and prepared products for shipmentAssisted customers with finding products suited for their specific needsPackaged products to be displayed and soldTraveled to festivals and setup sales boothsProvided excellent customer service and got customers hooked on our products