• Utilize extensive business analyst skills to provide operational support and management for information technology related projects.• Effectively analyze system specifications for development of questionnaire system for all projects.• Provide training and analysis support to quality assurance team and project sites to increase project efficiency.• Create test plan and scripts for user acceptance testing (UAT) to ensure business requirements are exceeded.• Develop UAT and system requirement documents for UAT and system test groups to play a key role in testing scenarios.• Perform gap analysis to identify process inefficiencies in requirements and testing processes.• Define clear targets and objectives and communicate them to other team members to ensure projects are completed on time, under budget and exceeding expectations.• Conduct meetings with clients, proficiently collecting information on business processes and user requirements.• Utilize extensive programming skills to develop multiple survey systems to collect data for projects.• Perform functional testing of questionnaire system after development to ensure business requirements are exceeded.• Document defects and execute test cases to ensure issues are resolved in a timely manner.• Successfully update activity processes to rectify operational inefficiencies, and recommend operational improvements based on tracking system and analysis.• Diligently monitor timelines and flag potential issues to be addressed based on requirements received from clients.• Experience in conducting analysis, designing, building, testing and configuring system settings, and implementing business solutions using information technology in a large organization. • Serve as a critical liaison between IT and business end-users. • Cooperate with business partners to analyze business processes, needs and challenges, and determine how technology can best remediate concerns.

• Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance. • Provided exceptional customer service while delivering software development support to all projects actively collecting and analyzing data.• Effectively delivered software development, deployment and testing for data collection and surveillance projects.• Skillfully prepared sample test data and test plans to proficiently verify accuracy and validity of programs.• Provided training on data management related issues for staff and project sites to increase staff skill levels.• Managed data received for special studies events, ensuring secure and accurate data.• Maintained inventory for all related hardware and software, and managed software licenses for data collection software.• Expertly developed and implemented problem resolution procedures including Help Desk capability for user assistance to increase data collection system stability.• Created electronic service request form system for handling internal branch requests to increase request efficiency.• Provided exceptional customer service while delivering support to all project sites and branch.• Traveled to event locations and provided IT hardware and software training to ensure staff were proficient quickly.• Uploaded data from handhelds and created warehouses for data to ensure all data was stored securely.• Created user guide to send to projects sites and to use internally in branch to enhance staff skill levels.• Employed strong analytical and conflict resolution skills to identify, track, report and resolve critical issues in a timely manner.

• Provided exceptional customer service while delivering first-level support for end users and training users on functions within the Healthconnect system.• Utilized extensive technical skills to provide assistance with network access, printing and application software operation to clinical staff.• Administered technical and problem-solving support to Mid-Atlantic and Georgia end users to increase end-user productivity.• Analyzed and resolved software, hardware and network connectivity issues in a timely manner.• Effectively installed and implemented systems for helpdesk consolidation with Ohio helpdesk.• Created documentation and trained new Helpdesk agents for Ohio team to increase organizational efficiency.• Played a key role in handling severity one and two system interferences.