Total work experience of 10 years in IT domain- I hold good command in areas like project management, team management, stakeholder management, data and business analysis to identify and recommend processes, products, and solutions that meet corporate goals. I was acknowledged for my contributions in human judgement / machine learning in a scientific paper published in Cornell University by Google Engineers. Post Graduate Diploma in Big Data Analytics from Georgian College, CA. I have the ability to analyze large data sets, apply statistical techniques, and generate accurate insights and predictions to inform strategic business planning and facilitate improved operations. Apart from the SLAs, I have :Implemented working strategies resulting in major improvement in Quality and productivityApplied Lean 6 sigma technique resulting in cost savingDeveloped a fully operational new hire training modelInitiated a knowledge sharing program in the teamCross - collaborated with various teams to automate the quality process