Sharmi S Rasheed Email & Phone Number

Dubai, Ae

Lead Operations and Strategic direction with full responsibility for bottom-line factors includinglong range planning,global service management and process.Responsible for working closely with the investors ,stakeholders and provide advice, recommendations and informations to enable the company grow whilst maintaining its regulatory responsibilities.

Prime Global Consultants has a team of professionals providing one-stop services and solutions required for company formation in the UAE. We provide assistance to set up your dream business quick, easy and hassle-free by engaging our full resources on your side.

United Arab Emirates

Dedicated for handling British Airways & flight Operations.• Passenger Profiling & Travel Documents processing/Handling Crew & Documents /Baggage Services -Supervising• Communicating with Customers & resolving complaints / Training new colleagues/On-time performance checks as per SOP & following International flight regulations & Safety Policies/ Monitoring of Flight handling and ensure to meet RTG.• Supervising Check-In /Boarding/Transfer Desk/Crew Desk activities/Passenger Profiling/Documents & CC verification. Baggage Services -Mishandled Baggage Handling Activities- World Tracer System:• Responsible to ensure that baggage reaches the correct destination in a timely manner and restoring confidence in the customers who experienced a service failure.• Processing delayed, damaged and pilfered baggage claims in a timely manner and pursuant to SOP.• Offer alternative solutions to settle baggage claims, trace missing baggage, arrange delivery of mishandled bags and record irregularities.

United Arab Emirates

• Handling team DSR processing • Tracking and managing process of re-Invoicing/back office voiding function.• Supervising teams handling DSR Discrepancies/logging/replying/follow up on escalations/processing of replies/closing.(handling of tele calls, emails & fax sent against discrepancies through dts)• Auditing of BSP-Agency Sales/Refund processing (ORC claims/return &Discrepancy logging) for GSA Airlines.• Monitoring re-Invoice tracking process• Provide training to team in reading/understanding & interpreting new products/processes (BPD’s &email broadcasts)• Monitoring of log sheet for location wise documents/discrepancy/Re-Invoice count, manual adjustments ( CN/INV/JV/DRAS) related to customer billing disputes/queries.

Kerala,India

Responsible for Retention, Revenue Enhancement, Conducting Loyalty programmes & in driving Collection & administration of Key Accounts (AES, Corporate &SME) for wire line, mobile and data products & base management.• Customer Service: Control churning of existing customer base by improving the service SLA and closing the complaints /requests in TAT. Responsible for agency management for achievement of retention and revenue targets. Driving agency team leaders and field executives and support them to obtain their targets leading to the achievement of company KPI.• Collection: Monitoring the base from pre OG status and taking up collection activities from there on.Coordinating with collection team to reduce dunning (barring) exceptions by properly closing theComplaints / requests and achieve targets• Revenue Enhancement: Monitoring the usage pattern of key accounts to cross sell various packages like ISD, IR, Vass services etc.• Loyalty Programmes: Responsible for Corporate Client engagement programmes by planning and organising events for updating new products information and developing brand image.Handled the meetings needing facilities by coordinating and managing the delivery of services to stand alone meeting, small feasts, and ballroom events, organize meeting rooms under supervision of seniors.Ensure compliance & reliability of projects and process by controlling repeat churn and zero pulsing.Initiating 2 Yellow Belt projects per year on various issues like technical compatibility/ network feasibility study/ Churn reduction methodology, Customer engagement Programmes etc.

Kerala,India

• Account based Relationship Management for strategic Corporate/SME Accounts• Process manager for all internal process pertaining to accounts management and administration.• Monitor daily MIS & team performance on retention and proactive visits.• Value adds in the accounts through service camps, focused group meetings and Loyalty programs.• Control allocated base getting into involuntary churn by monitoring out going barred/TD accounts due to non –payment.• Track competition activities in the market.• Listing , activating & Handholding of new corporate/sme accounts• Managing collection & controlling bad debt• Promoting revenue enhancement product

Trivandrum International Airport,India

• Handled Special services unit for Air India, Gulf air & Qatar airways• Assist Check-in and Boarding.• All efforts are made to meet the requests of passengers within reasonable limits• Adhere about practices with regards to safety and security, such as baggage pooling, baggage re-conciliation, document acceptance, etc.• Upon completion of the check-in process, passengers are briefed about seat number, number of baggage checked-in and reporting time at the boarding gate.• Managing customer service issues• Assist clients with locating their bags, direct them to the shuttle and cab ports and report lost or damaged luggage to the proper authorities.• Direct passengers to the respective location within airport till completion of security checks.