- Managed loyalty program benefits, including issuing cards, free tickets, and upgrades using accumulated miles- Facilitated extra luggage requests in exchange for miles- Registered new members and managed program awareness- Updated missing miles, processed upgrades, and booked award tickets- Handled excess luggage requests, error logs, and partner queries- Assisted in new project implementation and CRM testing for loyalty modulesOther Activities:Mar 2006 Course on Basic Passenger Fares and Ticketing- Learnt about creating a booking, pricing of the booking taking into consideration the age of passengers, the destination, date and season of travel -Learnt procedures whilst issuing air tickets taking into consideration request of passengersNov 2014 Stafford and Chan Workshop- Learnt about corporate grooming and image managementApr 2013 IT Training- Followed a two-day course on Microsoft Excel 2010 Expert LevelMar 2012 IT Training- Followed a two-day course on Windows 7, Outlook 2010, Word 2010 and Microsoft Lync 2010

- Greeted customers and addressed inquiries promptly- Provided detailed flight information and quoted airfares accurately- Managed reservations for domestic and international travel, including issuing airline tickets- Assisted passengers with luggage, meal preferences, and seating arrangements

- Connected with clients via phone, email, and events to inform them about airline products and services- Responsible for closing sale deals and maintaining good customer relationships- Assisted customers through the entire sales process and monitored inventoryOther Activities: November 2004 Client Service Excellence- Acquired expertise in delivering an industry-leading customer experience to attract clients.- Developed various skills to meet and exceed customer expectations and fulfill their requests effectively.- Gained experience in successfully selling products to clients.