Sharmila S Email and Phone Number

Assistant Systems EngineerHumana Healthcare 07/2024 - Present Chennai, IndiaHumana Inc. is a for-profit American health insurance company based inLouisville, KentuckyWorking on incidents and managing tickets created to address theissues and client requests.Respond to strategic requests from other teams, influencing thedepartment’s strategy by making decisions on technical approaches forproject components.Support ad-hoc data analysis requests by quickly understandingrequirements and mapping to data attributes. Deliver ad-hoc datareports based on client reporting specifications.Work with stakeholders including the Executive, Product, Data andDesign teams to assist with data-related technical issues and supporttheir data infrastructure needsManage server/ application availability and the usage of theapplication.Identify root causes of the problems in the system using logs.

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes and Provide 2nd and 3rd level support• Manage server/ application availability and the usage of the application• Adhere to the SLAs for incident resolution• Identify root causes of the problems in the system using logs• Interact with the users/ customers for tickets related to requests and incidents logged by the users to resolve them with the SLA's and to the users/customer satisfaction• Report status on their request/Incident at regular intervals.• Ensure that escalation is done and followed up on time and timely backups.• Assess the health and status of the applications.• Understand business criticalities and make efforts for continuous improvements.• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs. • Responding to incidents reported by external and internal users. • Providing timely updates to executives for Major incidents until closure via internal chat rooms, emails