Establish compliance proceduresDevelop organizational strategies to ensure the company complies with all federal, state, and local regulations

• Supports implementation of appropriate resources to ensure that the operations of the organization are appropriate.• Manages day-to-day operational processes to include ordering, inventory, reimbursements, maintenance, etc.• Provide administrative support for audits and special projects.• Manage invoices, money handling procedures, accounting, and bank processes • Coordinate activities between departments, such as news and programming • Assessing and implementing improved processes and new technologies. • Function as a liaison for potential and established partnerships for organizational growth. • Implement policies and procedures that will improve the organization's daily operations. • Monitor operations throughout the company and look for ways to increase productivity and lower costs

• Initiate and set goals for programs according to the strategic objectives of the organization.• Plan the programs from start to completion involving deadlines, milestones, and processes.• Support the development and/or approve budgets and operations in compliance with DBHDD, SAMHSA, and other funders.• Devise evaluation strategies to monitor performance and determine the need for improvements.• Supervise and coach all staff involved to provide feedback and resolve complex problems.• Discover ways to enhance efficiency and productivity of procedures and people.• Apply change, risk and resource management principles when needed.• Read reports prepared by leadership to determine progress and issues.• Ensure program operations and activities adhere to legal guidelines and internal policies.• Keep leadership informed with detailed and accurate reports or presentations.• Engage in community outreach and support a healthy image of the organization within the community.• Supervise all aspects of hiring and duties of AmeriCorps VISTAS• Attend external meetings and serve on committees as assigned.

• Partnering with the Board of Directors to help ensure the directives, policies, and resolutions are carried out• Ensuring the organization’s activities are compliant and in furtherance of its mission• Developing and maintaining beneficial relationships with donors, funders, supporters, collaborators, allies, vendors, and other stakeholders• Leading, managing, and developing the organization’s employees, volunteers, and organizational culture• Developing, implementing, monitoring, and assessing the organization’s programs (including their impact)• Leading the organization’s planning processes• Ensuring legal compliance (including all required filings) and sound risk management practices

Advise clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties. Be a liaison between client and other transaction parties and licensed professionals.• Specialize in both listing and selling residential properties, building clientele through online social media and direct marketing efforts.• Prepare, negotiate, execute and management of contracts and disclosures.• Prepare market analysis statistics, bid presentations, research listings, set up title searches and home inspections.• Promote sales through advertising and marketing; worked with more than 20 websites to promote seller's home, hosted open house events, and participated in the multiple listing services.• Establish positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions.• Facilitate the closing process on behalf of clients and insured that all parts of the contracts were met prior to closing.• Manage social media platforms.• Expert knowledgeable of HUD housing laws and regulations.

Support activities focused on increasing Covenant Community’s data management proficiency through data capture, data management and research. Provide analytical data reports to Directors.• Designed and developed Client Management Information Systems with PowerApps using Microsoft Common Data Service (CDS) as secure database.• Create and manage dashboards using PowerBI.• Use PowerQuery, table linking, forms and report design to consolidate data and generate business reports.• Use qualitative and quantitative analytical techniques to research and gather narrative and statistical information.• Research and apply for new funding sources, including grants.• Engage in participant observation and reflection within programs and events to increase ability to effectively communicate program offerings to the community.• Identify and recommend new ways to save money by streamlining business processes.• Provide quality assurance of data to ensure state and federal grant compliance.• Assist staff in preparing and submitting data required for audits, funding requests and other capacity building efforts.• Update company website with recent data records.• Develop fundraising strategies in coordination with event management team.• Represent Covenant Community Inc. as an All Saints' Executive Service Committee member.

Developed and managed project plan for network implementations and migrations of global telecommunication, cloud, security and other services for large scale customers from various industries. • Served as Project Manager for a portfolio of high-profile global customers with yearly contracts of $600,000 or more.• Verified contractual and technical requirements of projects to ensure rules, regulations, policies and procedures are understood, followed and implemented.• Developed project plan and established human resource requirements.• Used acceptable analytical techniques to determine the most effective methods needed to meet project goals and milestones.• Supervised Customer Care Managers and other staff assigned to individual projects.• Maintained accurate project records, including revenue conversion and costs.• Provided regular project briefings to customers, stakeholders and upper management through in person meetings and inter- and intra-office communication tools.• Supervised user acceptance testing of products and services and set up Customer Portal access; and conducted training. • Post-project: conducted periodic reviews to analyze service levels and accurate billing to cultivate a positive customer experience and new service opportunities.• Facilitated training of systems, processes and procedures to Project Managers and Customer Care Managers.

• Managed team of Project Managers responsible for success portfolio management of assigned enterprise customers.• Maintained oversight off all team projects by ensuring timely review, assignment, project plan creation and execution of services.• Handled hiring, wage determination, work assignments and workload.• Delegated milestones, deliverables and revenue conversion targets.• Conducted process, procedure and technical training of services and products.• Served as primary point of contact for customers, internal teams and external vendors.• Managed the business results of team, including deliverables and financial target of Southeastern region.• Created and delivered operational reviews and scorecards to senior management.• Resolved complex service issues escalated by Customer Care Managers, Customers, Sales Account Managers and upper management.• Administered regular employee performance reviews and determined yearly merit increases.• Worked with management team to set and implement policies, procedures and systems and the implementation of such.• Collaborated with product and program design teams on new and custom products; their design, development, quality assurance, delivery, implementation and support.• Maintained proficient working knowledge of telecommunication and technology designs, guidelines and regulations.

Authored step-by-step process and procedure manual on how to provision circuits across platforms of acquired companies.• Worked with network planners and external vendors to coordinate the install of Level 3 Communications backbone facilities and equipment.• Project managed implementation of all network elements across multiple teams as required to support revenue and utilization.• Conducted regular program meetings to ensure that all aspects stayed on track and within the standard level agreements.• Designed circuits, provisioned and submitted orders for Voice, modem, Feature Group D (FGD), 911, DS1, DS0, DS3, PRI, DSS, channelized T1, trunks, OC3, OC12, etc. services across modem and voice networks.• Developed process and training documentation for network design provisioning and performed training to local and global provisioners.• Provided helpdesk support to trouble-shoot and resolve cradle to grave technical service and design issues.• Worked on special projects to resolve network design processes and procedures.• Use data software such as MS Access, Oracle or SQL Server to source data structures and models, producing raw data, data compilation, completing analyses and creating effective presentations.

ICG Communications Inc. now CenturyLink through Level 3 Communications acquisition.• Provided customer success management for Internet Service Providers.• Received new contracts and reviewed for accuracy, completeness and requirements.• Managed all aspects of new service orders, change orders and trouble tickets, providing regular status updates to customers and internal teams.• Worked directly with wholesale vendors, customers and internal teams to achieve organizational objectives and ensure timely activation of services.• Managed ISP extranet portal, facilitating account setup, distribution of Secure ID Tokens, portal training and technical support.• Compiled and distributed daily orders to team and created daily reports to management.• Developed, documented and maintained step by step provisioning processes and procedures for data/modem products; Digital Subscriber Service (DSL), Remote Access Service (RAS), Dedicated Internet Access (DIA), Internet Access Service (IAS), Network Access Connections and VOIP.• Provided escalation support and training to National Account Coordinators.

ICG Communications Inc. now CenturyLink through Level 3 Communications acquisition.Received new customer contracts for review and input into CRM system. Received initial customer service order requests, input them into system and monitored order progression. Managed change and disconnect order input

GTE Communications (Teletech), now Verizon Communications.Managed a telecommunications provisioning team of 18 provisioners responsible for correctly completing service orders on forms and submitting them to the local telecom companies. Ensured daily initiatives were communicated and work assignments distributed. Provided training, performance review feedback, exception and escalation support.