Sharmin Blue Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Establish compliance proceduresDevelop organizational strategies to ensure the company complies with all federal, state, and local regulations

United States

• Supports implementation of appropriate resources to ensure that the operations of the organization are appropriate.
• Manages day-to-day operational processes to include ordering, inventory, reimbursements, maintenance, etc.
• Provide administrative support for audits and special projects.
• Manage invoices, money handling procedures, accounting, and bank processes
• Coordinate activities between departments, such as news and programming
• Assessing and implementing improved processes and new technologies.

Atlanta, Georgia, United States

• Initiate and set goals for programs according to the strategic objectives of the organization.
• Plan the programs from start to completion involving deadlines, milestones, and processes.
• Support the development and/or approve budgets and operations in compliance with DBHDD, SAMHSA, and other funders.
• Devise evaluation strategies to monitor performance and determine the need for improvements.
• Supervise and coach all staff involved to provide feedback and resolve complex problems.
• Discover ways to enhance efficiency and productivity of procedures and people.

Atlanta, Georgia, United States

• Partnering with the Board of Directors to help ensure the directives, policies, and resolutions are carried out
• Ensuring the organization’s activities are compliant and in furtherance of its mission
• Developing and maintaining beneficial relationships with donors, funders, supporters, collaborators, allies, vendors, and other stakeholders
• Leading, managing, and developing the organization’s employees, volunteers, and organizational culture
• Developing, implementing, monitoring, and assessing the organization’s programs (including their impact)
• Leading the organization’s planning processes

Atlanta, Georgia, United States

• Advise clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties. Be a liaison between client and other transaction parties.
• Specialize in both listing and selling residential properties, building clientele through online social media and direct marketing efforts.
• Prepare, negotiate, execute and management of contracts and disclosures.
• Prepare market analysis statistics, bid presentations, research listings, set up title searches and home inspections.
• Promote sales through advertising and marketing; worked with more than 20 websites to promote seller's home, hosted open house events, and participated in the multiple listing services.
• Establish positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions.

Atlanta, Georgia, United States

• Support activities focused on increasing Covenant Community’s data management proficiency through data capture, data management and research. Provide analytical data reports to Directors.
• Designed and developed Client Management Information Systems with PowerApps using Microsoft Common Data Service (CDS) as secure database.
• Create and manage dashboards using PowerBI.
• Use PowerQuery, table linking, forms and report design to consolidate data and generate business reports.
• Use qualitative and quantitative analytical techniques to research and gather narrative and statistical information.
• Research and apply for new funding sources, including grants.

Atlanta, Georgia, United States

• Developed and managed project plan for network implementations and migrations of global telecommunication, cloud, security and other services for large scale customers from various industries.
• Served as Project Manager for a portfolio of high-profile global customers with yearly contracts of $600,000 or more.
• Verified contractual and technical requirements of projects to ensure rules, regulations, policies and procedures are understood, followed and implemented.
• Developed project plan and established human resource requirements.
• Used acceptable analytical techniques to determine the most effective methods needed to meet project goals and milestones.
• Supervised Customer Care Managers and other staff assigned to individual projects.

Atlanta, Georgia, United States

• Managed team of Project Managers responsible for success portfolio management of assigned enterprise customers.
• Maintained oversight off all team projects by ensuring timely review, assignment, project plan creation and execution of services.
• Handled hiring, wage determination, work assignments and workload.
• Delegated milestones, deliverables and revenue conversion targets.
• Conducted process, procedure and technical training of services and products.
• Served as primary point of contact for customers, internal teams and external vendors.

Broomfield, Colorado, United States

• Authored step-by-step process and procedure manual on how to provision circuits across platforms of acquired companies.
• Worked with network planners and external vendors to coordinate the install of Level 3 Communications backbone facilities and equipment.
• Project managed implementation of all network elements across multiple teams as required to support revenue and utilization.
• Conducted regular program meetings to ensure that all aspects stayed on track and within the standard level agreements.
• Designed circuits, provisioned and submitted orders for Voice, modem, Feature Group D (FGD), 911, DS1, DS0, DS3, PRI, DSS, channelized T1, trunks, OC3, OC12, etc. services across modem and voice networks.
• Developed process and training documentation for network design provisioning and performed training to local and global provisioners.

Englewood, Colorado, United States

• ICG Communications Inc. now CenturyLink through Level 3 Communications acquisition.
• Provided customer success management for Internet Service Providers.
• Received new contracts and reviewed for accuracy, completeness and requirements.
• Managed all aspects of new service orders, change orders and trouble tickets, providing regular status updates to customers and internal teams.
• Worked directly with wholesale vendors, customers and internal teams to achieve organizational objectives and ensure timely activation of services.
• Managed ISP extranet portal, facilitating account setup, distribution of Secure ID Tokens, portal training and technical support.

Englewood, Colorado, United States

ICG Communications Inc. now CenturyLink through Level 3 Communications acquisition.Received new customer contracts for review and input into CRM system. Received initial customer service order requests, input them into system and monitored order progression. Managed change and disconnect order input

Thornton, Colorado, United States

GTE Communications (Teletech), now Verizon Communications.Managed a telecommunications provisioning team of 18 provisioners responsible for correctly completing service orders on forms and submitting them to the local telecom companies. Ensured daily initiatives were communicated and work assignments distributed. Provided training, performance review.

Bachelor'S Degree, Sociology

Associate Of Arts - Aa, Sociology

Associate Of Arts And Sciences - Aas, Business Administration And Management, General