Naveen Sharma Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

• Analyzed user requirements and built customized scorecards, increasing departmental efficiency by 20%.• Streamlined reporting processes using Power BI, reducing report delivery time by 35%.• Transformed raw data into actionable KPIs, leading to a 20% enhancement in team performance.• Delivered Power BI reports tailored to specific user preferences, optimizing decision-making processes.• Managed daily BAU operations and communication, ensuring smooth execution of business… Show more • Analyzed user requirements and built customized scorecards, increasing departmental efficiency by 20%.• Streamlined reporting processes using Power BI, reducing report delivery time by 35%.• Transformed raw data into actionable KPIs, leading to a 20% enhancement in team performance.• Delivered Power BI reports tailored to specific user preferences, optimizing decision-making processes.• Managed daily BAU operations and communication, ensuring smooth execution of business activities.• Constructed and optimized SQL queries for accurate data extraction, ensuring data integrity. Show less

Gurugram, Haryana, India

• Led client meetings to identify and address business needs, achieving a 25% improvement in client satisfaction.• Automated key processes using Power Automate and VBA, reducing manual workload by 20%.• Developed a Power BI Sales Dashboard, improving sales forecasting accuracy by 15%.• Created 30+ custom calling scripts using Microsoft Forms, reducing resolution times by 40% and increasing team productivity by 25%.• Presented CSAT and Quality Performance Dashboards, boosting… Show more • Led client meetings to identify and address business needs, achieving a 25% improvement in client satisfaction.• Automated key processes using Power Automate and VBA, reducing manual workload by 20%.• Developed a Power BI Sales Dashboard, improving sales forecasting accuracy by 15%.• Created 30+ custom calling scripts using Microsoft Forms, reducing resolution times by 40% and increasing team productivity by 25%.• Presented CSAT and Quality Performance Dashboards, boosting customer satisfaction scores by 12%.• Collaborated with the Project Head to improve the Daily Run Rate report Show less

Noida Area, India

• Managed client consultations to deliver tailored solutions, boosting satisfaction.• Developed the Process Billing and KPI Dashboard, enabling precise financial and operational tracking.• Designed custom Microsoft Forms scripts, improving customer response accuracy by 30%.• Generated and distributed regular reports to keep clients informed on key metrics.• Published a Process Performance Dashboard, enhancing efficiency across departments.• Collaborated on shrinkage and… Show more • Managed client consultations to deliver tailored solutions, boosting satisfaction.• Developed the Process Billing and KPI Dashboard, enabling precise financial and operational tracking.• Designed custom Microsoft Forms scripts, improving customer response accuracy by 30%.• Generated and distributed regular reports to keep clients informed on key metrics.• Published a Process Performance Dashboard, enhancing efficiency across departments.• Collaborated on shrinkage and attrition reports, reducing staffing inconsistencies by 15%.• Delivered ad-hoc reports to meet urgent client needs. Show less

Noida

• Created and distributed management reports with 100% accuracy, ensuring timely decision-making.• Prepared daily performance reports for agents, ensuring team accountability.• Collaborated with operations to develop shrinkage and attrition reports.• Delivered the One View report to senior management for high-level performance insights.

Noida

• Managed daily account processing for gas and electricity metering devices, maintaining high accuracy.• Led task delegation among team members, improving workflow efficiency.• Prepared daily shrinkage and attrition reports, supporting operations.

Bca

Bachelor'S Degree, Computer Programming, Specific Applications, B