Steve Harms Email and Phone Number

I lead Deloitte teams responsible for delivering IT services to our clients and focus on optimizing the delivery of these services to improve operational performance, the user experience and business alignment. This includes transforming large customer support organizations by emphasizing understanding the user through journey mapping and persona development, assessing current processes, advising on technology solutions, and implementing new practices to set and manage performance expectations.

Provided strategic guidance to government and Fortune 500 CIOs by leveraging Forrester's proprietary research and industry expertise to help organizations deliver the value and outcomes needed to support business objectives. This included assessing and providing strategic recommendations covering operating models, culture, skills, processes, technology, and organizational change. Successfully delivered 20 projects covering over a dozen focus areas including assessing and developing strategies to improve IT management capabilities, establishing high performance enterprise architecture and sustainable innovation practices, vendor section, service management analysis, organizational design, and developing workforce technology enablement and business technology strategies and roadmaps that support business goals. • Business Development – Collaborated with account managers to identify and vet consulting opportunities and developed and presented statements of work to clients. • Product & Consulting Practice Development – Member of the consulting leadership team responsible for defining the culture, setting standards, developing business processes, and developing consulting offerings. – Developed core business technology consulting offerings linked to Forrester’s proprietary research, created reusable project capture and delivery artifacts for the consulting organization, and developed internal and external marketing collateral core consulting offerings. • Project Management and Delivery – Responsible for leading multiple concurrent strategic consulting projects consisting of 3 to 5 consultants and analysts, interviewing senior business and IT leaders, assessing the organizational current state, creating the deliverable structure and providing strategic recommendations and roadmaps, executive stakeholder management, and facilitating presentations and interactive workshops for CIOs and senior IT leadership.

Individually selected to work in the Strategic Innovation Group (SIG) which is focused on helping clients transform their organizations to improve mission and business effectiveness with customer-centric approaches. Served as a project lead overseeing delivery teams with responsibility for both project management activities and the creation of consulting deliverables including current state assessment and recommendations for government CIOs.• Led team of 20 tasked to develop a technical approach, management policies, and conduct network and security assessments required to successfully migrate 5,000 users a govenrment agency to Microsoft’s Office 365 cloud service. • Led team of 7 conducting an ITSM assessment for a government agency to measure the maturity, effectiveness, and customer satisfaction of hosting services provided by IT to internal customers. Developed actionable improvement recommendations which incorporated ITIL best practices and cloud computing architectures to migrate appropriate services to cloud service providers

Deputy manager for Booz Allen’s Cyber Computing Center (CCC), a virtualized multi-tenant FISMA-moderate and HIPAA compliant IT service offering designed to host highly sensitive customer data for advanced data analytics and real-time threat analysis. Led a matrixed team of 17 technical SMEs, business relationship managers and project managers.Accountable to the CIO for the day-to-day operations of the center, onboarding new customer projects, and maintaining strategic relationships to ensure customer satisfaction. • Successfully led the implementation, from start-up activities to initial operating capability, in less than three months. Led IT service design activities, defined and documented team roles and responsibilities, defined and documented new business processes, policies, standard operating procedures, and conducted candidate interviews and made new hire decisions• Created firm-wide intellectual capital including capability presentations, proposal language, enterprise architecture artifacts, and factsheets. Developed business cases for technology investments and oversaw the implementation of infrastructure, and the development of operational and user guides

Develop long term enterprise-wide IT strategic plans that align to Booz Allen’s strategic business goals. Develop as-is and to-be target enterprise architectures (EA) and 18 month technology roadmaps. Work collaboratively with key business and technology leaders to ascertain business needs and monitor progress against the IT strategy and technology roadmaps. Evangelize and transfer knowledge regarding IT strategies, architecture, and migration plans to IT teams and senior leadership. Conduct cost-benefit analysis on current and future IT investments and services.• Co-authored Booz Allen’s enterprise-wide FY ’11 – FY ’14 IT Strategic Plan• Architecture Review Board (ARB) Coordinator

Directed the operations of Booz Allen Hamilton’s Global Hosing Services (GHS) production data center hosting over 100 Booz Allen client projects on a public network. Led a team of three network administrators responsible for managing over 125 physical servers and 200 virtual servers, information security, network design and maintenance, system upgrades, helpdesk support, product implementation, and new technology evaluation.

Provided helpdesk support and management of the corporate network comprised of over 30 Windows servers

Directed quality assurance of technical data and literature in Environmental Protection Agency (EPA) hazardous waste site reports • Reviewed the accuracy of proposed Hazardous Ranking System (HRS) site reports to verify site eligibility for the full Superfund program benefits • Briefed regional EPA Superfund managers quarterly at EPA headquarters on the integrity of proposed hazardous waste sites prior to approval and publication as Superfund sites