Sharmaine Erika B. Email & Phone Number

Metro Manila, Philippines

Taguig, National Capital Region, Philippines

NORAM● Assigned at the after-hours and emergency services team to provide assistance to the travelers especially during flight delays, cancellations and schedule change.● Coordinate with the hotel front desk/representatives if they have a room vacancy for travelers who are in-need of a hotel room to stay during emergency or unexpected changes in their itinerary.

Taguig, National Capital Region, Philippines

NORAM●Assigned at the day office team to assist corporate travelers make/modify or cancel their air/car/hotel reservations.●Followed company policies in booking new flight/car/hotel reservations to avoid violating the business agreement between CWT and the corporate clients.●Coordinated with airline employees, hotel staff and car rental company representatives for existing and/or past reservations and product/services inquiries.●Created e-mails for flight quotations to send over the employees or travel arrangers to give itinerary options for them to choose from.

Makati, National Capital Region, Philippines

●Answered inquiries regarding airline ticket and services inquiries for Air France and KLM Royal Dutch Airlines.● Assisted international passengers in booking their tickets thru phone call.● Requested additional services in the tickets that cannot be made thru website.● Coordinated with other travel agents whenever there are flight delays and/or cancellations.

Pasay, National Capital Region, Philippines

● Spearheaded domestic and international flights by being a lead agent in boarding gates.● Supervised junior agents by making sure they fulfill their role especially during flight disruptions, delays andcancellations.● Educated my junior agents in dealing with different customer-related scenarios that they never experience yet whichinvolves effective decision-making and critical-thinking skills.● Improved my time-management skills by being aware of the activity flow and status of the assigned flightsespecially when they overlap.

Pasay, National Capital Region, Philippines

●Performed passenger and baggage check-in at the counters ensuring that the travel documents are legit and thebaggage doesn’t possess a threat to everyone’s security.● Assigned at the transfer desk to assist passengers with connecting flights especially if it is on a different airlineand/or terminal.● Implemented redundancy documents check at boarding gates for US, UK Canada and Australia flights in compliance with International Civil Aviation Association (ICAO) and each country’s respective securityauthorities.● Aided my colleagues at the gates ensuring that all of the passengers’ boarding passes were processed and all were boarded in the aircraft.

Pasay, National Capital Region, Philippines

●Cooperated with cabin crew, pilots, ramp crew and information coordinator as an “aircraft agent” ensuring that everyone achieves a perfect on-time performance on every flight.● Negotiated with irate, inconvenienced and troubled passengers in the cabin shortly before the flight departure time.● Located lost, late and/or unaware of the boarding time before the offloading period.

Parañaque, National Capital Region, Philippines

● Answered phone/email/personal inquiries regarding tour packages, car rentals and visa assistance that the company offers.●Coordinated with representatives from hotels/airline/transportation/attractions to promote their businesses and combine them to a package for marketing directly to the clients.●Researched various advertising approach for tour package promotion that fits in all types of occassions and seasons.●Tailored every products and service that will match with clients preferences to make their trip "hassle-free" as possible.

Philippines

●Handled the files of all of the employees.●Sent emails/sealed notices to the employees regarding their job performance.●Assisted the higher-ups in regards to other clerical works.