Sharna Wright Email and Phone Number

Working as part of the Student Recruitment Events and Conversion Team by supporting all student recruitment events for the university including Open Days and Offer Holder Days. In addition, supporting with the communications plan to convert prospective students to enrol at the university.

Supporting with the processing of decisions for undergraduate and postgraduate applications, ensuring that offers are made using the universities agreed criteria and within the specified deadlines.• Supporting assessment board processes including entry of marks into OneUni and proving a point of contact for queries within the school.• Supporting the maintenance of accurate student records using house-keeping reports• Producing student certificates and transcripts and other student documents• Representing Student Admin at Open Days and similar recruitment events• Supporting students with queries relating to enrolment.

I was responsible for managing and co-ordinating potential applicant enquiries. This included developing appropriate communications to influence and encourage applications from prospective home and international students. I ensure that data by the student recruitment system is fed into the CRM ensuring accuracy of reporting and the data is integrated into the applicant journey facilitating a lead scoring system. I have developed some training on the CRM system across other departments of the university.

I was responsible for all aspects of the administration and processing of student applications to BGU from Foundation Year through to PhD, ensuring a high-quality customer service to at all stages of the application process.My role involved assessing qualifications, making fee status assessments including contributing to defining academic requirements. It also involved making appropriate offers to applicants using approved application systems. I was responsible for organising in-person and online interview days and worked as a team to co-ordinate Offer Holder Days. Part of my role involved International Admissions maintaining awareness and understanding of UKVI processes and English Language requirements.

I supported the Admissions Team with the end-to-end admissions process for applications, from first contact to enrolment. I was the initial point of contact for applicants, including supporting prospective students in making their application through participation in Open Day and telephone calls and emails. I worked closely with other members of the admissions team and with academic colleagues to ensure an efficient and fair application process for all applicants.

• Answering incoming sales calls from direct clients and travel agents for three holiday brands and taking reservations. • Answering calls relating queries and administration of existing bookings. • Completing administration tasks relating to coach holidays, flight holidays, river & ocean cruises.• Liaising with accommodation suppliers regarding room allocation amendments and ensuring measures are in places for passengers with health considerations.

I was responsible for monitoring the stores performance and motivating staff to achieve both the store and individual targets. Responsible for merchandising the children's department. Also a designated key holder responsible for opening and closing of the store and carrying out the associated admin procedures.

I was responsible for running a luggage and handbag concession within a premium department store on a Sunday My responsibilities included delivering excellent customer service, providing product knowledge to customers, creating attractive displays and answering telephone enquiries.

I worked at Startrite Shoes for six consecutive Summers during the busy school holiday period. My role involved serving customers on a one-to-one basis measuring and fitting childrens shoes. For the last 2 years I was asked to train and supervise new employees. Other duties included picking and packing shoes in the warehouse.

My main role was serving customers at the till point. Other duties included replenishing stock, manning the fitting rooms and general tidying of the store.