Sharna Evans Email & Phone Number

Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

- Analyse and assess existing and proposed future processes and system design ensuring overall effectiveness and efficiency.- Review and analyse competitor and industry processes and trends to ensure proposed solutions are competitive and/or market-leading.- Develop a strong technical understanding of the functionality and design of new technology systems..

Perth, Australia

- Develop and socialize technical documentation. Including user manuals, troubleshooting guides, FAQ's, supporting documentation, diagrams & process maps.- Identifying and engaging relevant Internal & external stakeholders from all levels of the business. Including frontline staff, heads of departments, legal, partners & governmental bodies.- Facilitate.

Perth, Australia

- Manage inbound and outbound communication with Providers via phone and email within SLA's- Utilize analytical skills and business knowledge to identify or anticipate problems and make recommendations on options for resolution- Effectively manage multiple tasks and respond to continuously changing demands, whilst ensuring accuracy and attention to detail.

Perth, Australia

- Ensure accurate and efficient data entry of accounts received from providers and members. - Exceptional telephone manner and ability to communicate effectively with Providers, Members & Governmental Agencies. - In-depth understanding of public and private health care billing practices and systems for both Medical and Allied Health professionals.- Process.

Perth, Australia

- Respond to email and website contact form enquires and processing requests from members- Man the Digital Web-chat function provided on the HBF website- Making outbound calls as needed to resolve member enquires and requests.- Receive Inbound calls to aid Inbound Contact Center teams during periods of high traffic- Knowledge of HBF products, processes and.

Perth

- Assist members with Sales and Service relating to Motor Vehicle/Building & Contents/Travel/Trailer/Boat/Caravan/Private Health Insurance products via Inbound calls - Educating and explaining policy cover, limits, and exclusions. - Arranging payments and assisting in queries about claims. - Problem-solving member issues in a timely and effective manner

Perth Area, Australia & Hope Downs Mine Site

- Complete Geotechnical Soil testing to NATA standards. - Collection of samples from site observing site OHS, processing, labeling & sample storage requirements- Input and analysis of data for the completion of reports.

Bentley, Western Australia

- Assist Customers with Service issues relating to purchases including but not limited to: faulty products, arranging repairs, organizing deliveries, advising of any delays in orders.- Provide assistance to the Marketing Manager with the upkeep of the Company website.- Arranged details relating to photo shoots including working with an interior Designer.

Bentley, Western Australia

Rockingham & Mandurah

Bachelor Of Computer Science, Computer Software Engineering

Currently undertaking studies, with the following units completed: - Computer Fundamentals (CR) - System Analysis (HD) - Programming.

Certificate Ii In Information Technology (Applications)

Certificate Iii In Customer Contact, Customer Service Support/Call Center/Teleservice Operation

Diploma Of Photography, Design And Visual Communications, General

Certificate I In Seafood Industry (Aquaculture)

Units Towards Certificate Iv In Laboratory Techniques

Education record

Cert Iv In Small Business Managment