Sharnetta Sharp Email & Phone Number

United States

As a Merchant Success Manager, I am dedicated to enhancing the experience of our valued merchant customers. My role involves providing comprehensive support, training, and conducting exploratory conversations with potential clients on a daily basis.Key Responsibilities:•Schedule and deliver Merchant Success Training for newly acquired merchants.•Conduct additional Sales Training for merchants with sales teams.•Skillfully manage and overcome potential buyer objections.•Cultivate and strengthen the Merchant/Momnt relationship through consistent outreach via phone, email, and video conference.•Identify and address potential roadblocks to increased loan activity.•Collaborate with Customer Service and Development teams to assist with general questions and technical issues.• Document and report client feedback, contributing to the identification of platform improvement opportunities.• Actively seek referral opportunities for further engagement by the Sales Team.•Organize and assign leads in the Momnt CRM (HubSpot), maintaining accurate records and reports for historical reference.• Leverage strong attention to detail in the organization and execution of outreach activities.• Innovate and suggest creative approaches to engage target accounts.• Conduct A/B testing on various outreach campaigns, utilizing data for sales enablement.My commitment is to drive success, build lasting relationships, and contribute to the continuous improvement of the Momnt platform.

United States

As a Merchant Relationship Specialist, I provide support for the Merchant Referral Program by expanding the business of enrolled Merchants through ongoing communication, relationship building, and follow-up. I also provide support for field team members engaged in merchant activities within their regions.

Provide efficient customer service to resolve issues of identity theft and loan fraud.

Process applications from various of sources in order to service lending needs.

Provide high quality administrative and clerical support to existing customers in a growing call center environment.

Provide high quality administrative and clerical support to existing customers in a growing call center environment.

I deepen current relationships with existing clients by uncovering their financial goals and needs to lower the attrition rate. I also aquire new client and recommend the best products and services to meet their financial goals.