Sharon Ako Email & Phone Number

New York City Metropolitan Area

United States

-Consulting background; Worked with over 400 salesforce customers from EMEA&AMER regions educating the importance and benefits of Multi factor authentication for the purpose of security and access control.-Subject matter expert on Public Cloud Infrastructure (Salesforce Hyperforce) with providing 1:1 customer engagement on how they can benefit from the various salesforce products.- Managed database for the team’s regions and performed basic administration duties.-Proven ability in developing vision, strategy, and roadmap in projects or initiatives to ensure customer success.-Led the successful implementation of Multi Factor authentication (MFA) for 350+ salesforce customers, resulting in a 100% reduction in security breaches.-Maintained and coordinated communication with stakeholders, success architects, and project teams to align on the best practices.-Single Sign On experience.-Skilled in Case Management, captured cases from the company's website and customer emails.

Ogden, Utah, United States

-Administered licensing and permissions to salesforce users.-Collaborated on overall system configuration and maintenance of securitysettings on user accounts, custom objects, apps, roles and profiles.-Customized Salesforce.com fields, page layouts, record types, searching, listviews, queues, reports and dashboard filters.-Part of team tasked with customizing the Communities page and integratingservice cloud in the Salesforce instance. Managed Omni-Channel.-Employed Data Loader to read, extract, and load data from CSV files.-Developed reports and setup dashboards to continuously monitor data integrity.-Created and maintained documentation for fields, processus and workflows.-Handled tickets in time to meet business service level agreement (SLA). Facilitated sandbox refreshes & post refresh setup/administration.• Enabled single sign on authentication for user profiles.• Enabled secured multi factor authentication to increase security with third parties and organizations

Huntsville, Alabama, United States

- Led and projected managed sales enablement initiatives and team trainingMaintained the data integrity of our Salesforce org as a full system administrator and created Salesforce automation, validation rules, reports, dashboards, field updates, and other customizations- Safeguarded the integrity and confidentiality of data- Partnered with sales leads, client success, legal, marketing, and product teams as new products and processes are developed - Worked cross-functionally and presented actionable information and insights to team members and management - Thoroughly validated and examined data for errors or inconsistencies.

Huntsville, Alabama, United States

Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings,and software demonstrations.- Led and established relationships to encourage collaboration, transparency, andinnovation across a highly cross-functional Agile software development team.-Tracked and effectively communicated team velocity and sprint/release progressto all affected teams and management.- Worked with the product owner and the Scrum team to negotiate the minimumviable product for delivery.- Spearheaded and coached the organization in its Scrum adoption, leading to aboost in development team morale and to a 15% increase in velocity.- Encourage the team to be self-organized, grow in cross-functionality and beaccountable for their decisions.- Tracked burn down issues and progress in Jira

Masters I, International Relations And Affairs

Master Of Arts - Ma, International Law And Legal Studies

Bachelor Of Science - Bsc, Law & Political Science