• Liaison with development and test teams to ensure the correct version/release/deployment of new code.• Analyse and determine any copyrighted program/code segments in multiple languages within acquired company products to ensure valid ownership of newly acquired code.• Maintain expert knowledge of projects and identify requirements of new projects and prepare designs and processes for all new projects.• Design, develop and test a new, modern cloud-native application or support a legacy application, with code management, troubleshooting and tuning. • Translate software requirements into working and maintainable solutions within new or existing application frameworks, working closely with clients and IBM teams. • Maintain and improve code quality, enabling reusability and automatization of services from applications through to cloud infrastructure. • Implement data engineering and warehouse services on Cloud. • Configure enterprise applications to support new innovative client services.

• Provide 1st and 2nd line technical support to student and staff members on software, hardware, applications, and network issue by ensuring instant and long-lasting solutions. • Identify, diagnose, and resolve issues with applications, software, hardware, and SITS (student record management systems). • Thoroughly analyse IT issues to reach a workable solution for the user. • Investigated, and analysed IT issues to propose an appropriate resolution to the user.

• Analysed user's IT problems and offered instant and long-lasting solutions to hardware, software, and network issues. • Offered information on related university products and services. • Translated technical information to simple English for non-technical users. • Educated users on IT maintenance tools for personal devices. • Effectively translated complex, technical concepts into to understand language to assist non-technically oriented users. • Trained new hires to use tools to solve IT issues and create IT tickets.