Sharon B. Email & Phone Number

United States

•Develop marketing communications plan including strategy, goals, budget and tactics•Develop media relations strategy, seeking high-level placements in print, broadcast and online media•Coordinate all public relations activities•Direct social media team to engage audiences across traditional and new media•Leverage existing media relationships and cultivate new contacts within business and industry media•Manage media inquiries and interview requests•Create content for press releases, byline articles and keynote presentations•Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis•Maintain a keen understanding of film, stage productions, and television industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them•Communicate and engage with customers, both online and offline, in meaningful ways to increase company’s brand awareness and generate new sales opportunities•Provide administrative and logistical duties such as, but not limited to, market research, publications, press releases, event promotions and sales support for clients and customers•Facilitate social networking events that promote awareness as well as community growth. Responsible for delegating duties, crowd control, soliciting sponsors/vendors

United States

•Assess customers/patients needs and present suitable promoted products.•Present product information and product samples•Perform product demonstrations and application support.•Improve product knowledge and sales techniques.•Create Sales Orders and disburse receipts.•Schedule reservations and delivery of purchased and/or rental equipment.•Gather and analyze information to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market.•Perform measurements and sell products for orthotic and therapeutic support.•Order product and stock inventory•Perform POS Transactions of retail products•Create repair forms for technician•Create MS Office documents & forms

Memphis Metropolitan Area

•Contracted by local businesses such as Blues City Cultural Center, Inner City South, Realist Inc., and Wings of Love, to obtain services from vendors including caterers, florists, park services, photography, costumes, MUAs, live music performances, volunteers, and etc•Serve as the face and voice of local entrepreneurs, nonprofit organizations, small businesses, and Playwrights to build brand recognition and successfully promote products and services for SEOs locally and abroad•Prepared formal briefing materials with final details for gift officers and event hosts•Coordinated fundraisers and sponsorship campaigns such as Food and Coat Drives, Dads and Daughters Park Day, and an international project The Road to Poland, involving community churches, Memphis' political leaders, businesses, and thespians.•Delegated duties of functions and solicited donors and volunteers for nonprofit organizations and small business collaborations•Co-hosted social-networking event promoting health, wealth, and wellness in individuals and businesses to build community growth•Delegated duties, crowd control, ticket sales, and promoted events•Assisted in content creation, including flyers, photography, price lists for social media, and TV/ Radio platforms to increase audience engagement

Memphis Metropolitan Area

•Assisted Boutique Owner in planning and implementing strategies to attract customers on social media platforms •Coordinated model auditions and performed in The Tri-State Defender, 2017 Women of Excellence Awards•Responsible for delegating duties at Pop-up Shop Events, crowd control, soliciting sponsors/vendors•Performed daily customer service operations (e.g. sales processes, orders and payments); served as on-call Sales Associate to provide personal concierge services for public figures and celebrity clients•Coached and supported new and existing Sales Associates•Responsible for opening and closing store according to company policy while maintaining safety•Communicated and engaged with clients, both online and offline, to evaluate their needs and increased company's brand awareness generating new sales opportunities by 50% in a quarter •Analyzed consumer behavior and adjust product positioning and handled complaints from customers•Conducted regular audits to ensure the store is functionable and presentable•Engaged in social networking events that promote awareness as well as community growth

Memphis, Tennessee

Senior Customer Service Representative:•Transcribed and processed prescriptions, letters of medical necessity, medical records and CMN's necessary for insurance billing. •Electronically organized and scanned documents into patient's accounts to ensure completion/receipt of all documents needed for billing. •Performed follow-ups with referrals regarding collection of missing documentation.•Received and recorded durable medical equipment prescriptions orders from physicians and referral sources. •Assisted in development of procedures to ensure orders are filled or referred accordingly by answering incoming calls from patients, physicians and referral sources regarding order status.•Utilized AR Dashboard to update and correct patient billing information while maintaining proper confidentiality to adhere to HIPAA regulations at all time when answering inquiries.•Responsible for obtaining and entering accurate prescriptions billing codes to ensure that claims are billed to the proper payer source, in the proper billing format with appropriate billing codes and quantities.•Reviewed electronic and manual claims for accuracy to ensure submission of a clean claim to insurance carriers and attach all pertinent documentation to claims prior to submission.Medical Review Specialist:•Assisted Office Manager with daily company functions by generating accounts for patients and updated demographic, insurance coverage changes for medical equipment. •Transcribed physician’s orders for durable medical equipment under strenuous deadlines and served as a liaison with referral source to provide continuity of patient care.•Galvanized innovative procedures to training and daily processes for customer service representatives. •Obtained and processed checks, credit/debit cards for customers with rental and or/ purchased equipment as well as handled customer inquiries, complaints, and service requests.

Memphis, Tennessee, United States

•Registered Emergency Department patients following the Emergency Treatment and Active Labor Actguidelines and Methodist LeBonheur Healthcare processes.•Responsible for accurate selection and identification of Medical Record Number and interviewing patients to obtain accurate demographic andinsurance information for registration purposes; for insurance verifications and implementation of Third Party Liability/Managed Care guidelines relating to priority determination, coverage identification, and managed care requirements. •Collected “Point of Service” payments to satisfy financial obligations as required.•Communicated with hospital clinical staff to ensure accurate patient registration prior to discharge or admission.•Developed strategies to improve registration processes. Represented department during training for disaster drills. •Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations.

Memphis, Tennessee

•Performed various duties as a support resource to patients, families and guests, unit nursing staff, allied health departments, and medical staff by assisting the unit clinical leadership with coordination of patient care services in the Emergency Department, through the provision of information and directions•Secured the assistance and resources, and troubleshooting initial customer service concerns.•Facilitated the electronic storage and retrieval of patient records/orders by acting as a resource for physicians/clinicians providing the first level system support.•Transcribed physician lab and x-ray orders and arranged physician to physician consults.

United States

•Responsible for the smooth operation of the majority of occurrences above deck. •Performed any task in connection with deck maintenance, small boat & ship operations, while serving as crane operator/signal on the USS Sustain drydock.•Maintained knowledge of all programs performed in, or related to, the marine environment.•Established and maintained knowledge of ropes and cables, including different uses, stresses, strains, and proper stowing.•Facilitated upkeep of ships' external structures, riggings, deck equipment, and lifeboats.

Business Administration And Management, General

Registered Nursing/Registered Nurse