Sharon Baker Email & Phone Number

Los Angeles, California, United States

Manage implementation of COVID-19 vaccination and booster mandate for employees of Kaiser Permanente, including testing requirements for those with valid exemptions. Reduced non-compliance rate in South Bay by 80%Assumed additional responsibility for Orange County, tripling volume while increasing compliance rateReduced non-compliance rate for Orange.

Arcadia, CA

• Developed KPIs and drove performance improvement. Established expectations for documentation, user manuals, and formal communications standards, driving resulting ease of understanding for complex concepts. Facilitated.
• Worked to maximize revenue and ensure compliance with L.A. County Department of Mental Health, Medi-Cal/Medicare and private insurance companies claiming requirements.
• Coalesced team fractured by restructure, mentoring team from subpar performance to at or above par.
• Led team in improving claim denial rate from 4% to 1%.
• Enhanced compliance for required documents by 300%.

Arcadia, California, United States

• Provided overall strategic direction and oversight in administering agency’s EHRS, including billing and clinical compliance, vendor contract compliance, system configuration, setup parameters, change management, and.
• Developed effective and efficient support system for users, eventually tripling to 900-plus.
• Negotiated contract addendum with EHRS system vendor while implementing effective process for managing and reducing documented system issues.

Long Beach, California, United States

• Directed implementation of Welligent EHRS and managed all billing operations. Guided agency from paper to electronic client records. Acted as project manager, tester, trainer, and subject matter expert for.
• Collaborated with vendor and other agencies through user community to effect positive improvements to EHRS software.
• Managed complex claims processing program to support government regulations regarding timely payment of claims.

Paramount, CA

Supervised team serving 200 users, managed business equipment throughout office and manufacturing plant, and coordinated replacement of legacy software with new custom-written software. Improved efficiency in IT department desktop support during growth from $125 million to $400 million annual sales while improving employee morale. Renovated and modernized.

Garden Grove, CA

Managed and participated in design, programming, testing, and user training of software, both packaged and custom modified to customers’ specifications. Analyzed inner workings of multitude of businesses, translating core needs into software solutions. Provided sales support, installation, and program modification of software for companies, including.