Senior Customer Support Analyst
Current
Nov 2023 - Present
Who is Sharon B.? Overview
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Quick answer
Sharon B. is listed as Customer Focused at Curri, based in Dallas, Texas, United States. AeroLeads shows a matched LinkedIn profile for Sharon B..
Sharon B. previously worked as Courier at Curri and Bereavement at Career Break. Sharon B. holds Course Work Towards A Degree In Information Technology, Computer/Information Technology Administration And Management from Strayer University.
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Email format at Curri
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Curri
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Profile bio
About Sharon B.
Positive, consumer-minded, with 10+ years experience in Customer Service. Tech Savvy. Customer Relations Team representing the Company and handling all the escalated issues that were both good for the Company and the Customer. Strong problem-solving abilities and attention to detail. Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforceProvides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Use of Zendesk and Remedy software.Responsible for end-to-end problem ownership, resolution, and communication with employeesResolves and close tickets/work orders supporting end-user desktops and peripheralsResponds to customer support issues escalated from the HelpdeskContributes to desktop projects (global installs/upgrades) as a project team memberRemotely diagnoses and resolves requests utilizing remote toolsTroubleshoots and collaborates with other departments to assist with infrastructure related issuesDocuments customer interactions in incident management system, including asset managementRecovers data from hard disk drives and/or perform data migrationSupports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptopsInstalls and configures local and network based printersPerforms preventative maintenanceWorks various shifts, holidays, on-call Follows management guidance, adhering to IT policy and procedurePerforms other duties as requested.
Current workplace
Sharon B.'s current company
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7 roles
Sharon B. work experience
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Courier
CurrentDelivery Driver Greeted recipients, delivered packages, and obtained proper signatures for all deliveries. Safely loaded 50+ items into the delivery vehicle to minimize damage during transit. Built lasting customer relationships through on-time deliveries, professional interactions, and prompt responses to inquiries. Maintained safe driving practices to prevent accidents
Jan 2019 - Present
Bereavement
Career Break
Took time to just heal from the lost of Family members
Sep 2022 - Aug 2023
It Support Specialist Ii
Internal help desk password resets, new employee set up, software installation. Use of Zendesk, Remedy, ticketing systems. Created help desk tickets and prepared new computers and mobile devices with standardized software and security deployments. Provided information and answered customer inquiries about new software or hardware. Troubleshot hardware and network system issues. Responded to network faults in both LAN and WAN to restore connectivity and prevent downtime
Apr 2022 - Sep 2022
Customer Support Representative
Gathered data, analyzed needs, evaluated resolutions, and implemented solutions. Documented customer interactions and collaborated with billing and technical support. Communicated clearly and effectively with customers both verbally and written to deliver high-quality customer service. Achieved up-sales increase of 25%. Managed high call volume and chat simultaneously, ensuring daily goals were met
Sep 2018 - Mar 2020
Tech Support Expert/Customer Relations
Assisted a large volume of customers with a positive attitude and focus on customer satisfaction. Maintained accurate and current customer account data with manual forms processing and digital information updates. Handled customer inquiries and educated clients on account services. Achieved 70% call escalations with a 97% satisfaction
Jun 2015 - Jan 2018
Rca / Cca Mailcarrier
United States Postal Service
Focused on Delivery and collections of all class of Mail and parcels on various routes. Sorted and cased mail in delivery order sequence. Attention to details ability to multitask, prioritize time effectively.
Dec 2013 - May 2015
2 education records
Sharon B. education
Course Work Towards A Degree In Information Technology, Computer/Information Technology Administration And Management
Strayer University
Help Desk/User Support
Dallas College
FAQ
Frequently asked questions about Sharon B.
Quick answers generated from the profile data available on this page.
What company does Sharon B. work for?
Sharon B. works for Curri.
What is Sharon B.'s role at Curri?
Sharon B. is listed as Customer Focused at Curri.
Where is Sharon B. based?
Sharon B. is based in Dallas, Texas, United States while working with Curri.
What companies has Sharon B. worked for?
Sharon B. has worked for Curri, Career Break, T-Mobile, Asurion, and Verizon Wireless World/Asurion.
How can I contact Sharon B.?
You can use AeroLeads to view verified contact signals for Sharon B. at Curri, including work email, phone, and LinkedIn data when available.
What schools did Sharon B. attend?
Sharon B. holds Course Work Towards A Degree In Information Technology, Computer/Information Technology Administration And Management from Strayer University.
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