Plan and work through scheduled activities with residents. Certified Dementia Practitioner

Supporting and putting planned activities into action with the residents of the senior community.

• Call Center supporting the Department of Housing and Urban Development (HUD) and Office of Single-Family Housing• Public Trust clearance

• Utilize compassion, active listening, communication, and critical thinking to address each client’s individual needs and ensure a pleasant experience.• Assist with inventory control by properly stocking and facing shelves.• Certified training in multiple product lines• Cash Register / Drawer set-up / Close-out reconciliation / Key holder

Customer service and sales in natural health living/supplements. Cash Register

• Utilize compassion, active listening, communication, and critical thinking to address each client’s individual needs and ensure a pleasant experience.• Assist with inventory control by properly stocking and facing shelves.• Cash register and daily closeout reconciliation using attention to detail, efficiency and accuracy• Keyholder• Certified training in multiple product lines• Helped organize, pack, relocate, and reset existing product from a previous location to new location

Data Entry and Pre-reconciliation Contract Position with RenPSG• Prepared charitable trusts and annuities for their year-end reconciliations and year-end reporting• Reconciled on a monthly, quarterly and yearly basis the ending statement value, income and cash/money market accounting for charitable trusts and annuities• Trained Kofax software program to read scanned financial statements further improving precise data down streaming and future efficiency workload for the company.

•Managed all the reporting, remitting and account reconciling in Excel for three investor portfolios.•Processed, disbursed and reconciled all the escrow accounts for the customer in Excel and Access.•Processed internal analytical data records into Excel for weekly, monthly and annual reporting to third party vendors, upper management and board analysis through Business Analytics.•Compliance and post booking audit of data entry and completion of forms•Market pricing/rate-setting for potential sales and delivery of loans to investors•Processed loans in default in preparing various modifications in Word, monitoring repayment in Excel, and further resetting or charging off collateral. •Writing of processes and procedures manuals•Staff/Customer/Vendor- service, research, training, and correspondence•Freddie Mac: achieved and maintained a tier 1 rating, resulting in accelerated business privileges.•Obtained various certifications within the Freddie Mac Service Applications•Received numerous notes of appreciation from customers and staff for outstanding customer service •Successful on-boarding and set-up of an independent investor relation. •Transition team for a bank acquisition; working with prior bank personnel in learning processes, thus establishing set-up, communications and procedures, resulting in a smooth customer transition, retention and satisfaction.•Y2K testing and implementation team•Maintained and managed a successful database for all collateral properties for FEMA flood zone regulations, rising above any regulatory compliance findings.•Event planning team for corporate held annual offsite in-service day•Corporate monthly newsletter team •Planning team for corporate, not-for-profit, silent auction scholarship benefit

•Interviewed consumers while completing required census forms•Time management / Organization / Communication / Report compilations

Interview consumers by going over their credit report, then processing any disputes. Maintenance in reporting system.

Consumer Servicing - Loan processing, audit of loans for incorrect or omitted information, ordering and servicing of ATM Debit and Visa Credit cards, Title and insurance tracking for auto and homeowners loans, processed and disbursed paid-in-full loans.Collections - processed delinquent loans further reaching out to consumers in making payment arrangements, collateral repossessions. Teller - opening of new accounts and general customer service, NSF processing, ACH processing, Floating teller, on-call team for ATM machines after-hours issues.