• Design and lead results-driven leadership programs and curricula• Coach and collaborate with C-Suite, Chief Experience Officers and cross-functional teams to design and operate outcomes-driven, customer success initiatives

Developed strategic plan for Comcast’s Net Promoter Score Ecosystem and CX Communications team with focus on digital strategy.

Bain NPS Loyalty Forum: A network of executives, to help members solve customer loyalty challenges, improve customer and employee experiences and create economic value for their companies. Designed leading-edge content strategy and curricula that extended all aspects of the Net Promoter System (NPS) such as change management, results delivery, digital transformation, agile methodology, design thinking, journey mapping, episode management and customer loyalty.

Wharton Executive Education offers highly-experiential programs for executives looking to strengthen their leadership capacity and develop business acumen in areas such as finance, marketing and strategy & innovation. Each year, more than 10,000 professionals from around the world attend Wharton Executive Education programs at the Wharton School of the University of Pennsylvania to learn from our world-renowned faculty, and gain exposure to new ideas and cutting edge business strategies. Our programs are designed to intellectually challenge and engage participants, with highly relevant business content that can be put to immediate use in the workplace for maximum impact.