Sharon Bird Email & Phone Number

Lorain, Ohio

Lorain, Ohio

Manage the process and sales behavior coaching to 150 Financial Centers in the Northeast Ohio and Central Ohio/West Virginia Regions. Led team of 5 employees across the regions that performed assessments on the Financial Centers to ensure compliance requirements are met on a minimum bi-annual basisCoached Financial Centers to drive to exceeding Operations Scorecard ResultsMonth over month increased Financial Center Audit ResultsReduced Missing Documents in one year by over 500… Show more Manage the process and sales behavior coaching to 150 Financial Centers in the Northeast Ohio and Central Ohio/West Virginia Regions. Led team of 5 employees across the regions that performed assessments on the Financial Centers to ensure compliance requirements are met on a minimum bi-annual basisCoached Financial Centers to drive to exceeding Operations Scorecard ResultsMonth over month increased Financial Center Audit ResultsReduced Missing Documents in one year by over 500 documentsProject Leader on yearly procedure reviews recommending and implementing multiple process improvements for entire BankCreated monthly communication to Retail Risk Managers across all regions focused on process improvements and recognitionStrategic review of staffing and equipment needs focused on efficiencyRegion contact for excalated customer impact concerns and complaintsStrong presenter at meetingsExceptional employee engagement scoresContinuous discussions with individual team members coaching not only to their required responsibilities but also focus on personal development Show less

Elyria, Ohio

Performed internal audit and compliance assesment requirements at individual Financial Centers on a quarterly basisCoached Financial Center to results and implemented achievable action plans.Leader in the market with year over year exceptional audit results scoring in top quartile in marketPartnered with Regional Manager in both sales and operational activities

Parma, Ohio

Leader of Financial Center in Parma Ohio