Sharon Blower Email & Phone Number

San Francisco, California, US

Lead the Facility Operations and Real Estate Portfolio Administration teams. Key Responsibilities: - Budget management - Vendor portfolio management- Lease administration for 200+ facilities,1.8M square feet- Proactive and reactive Repairs & Maintenance- Asset management

San Francisco, California, US

Led the Facilities Operations team that consisted of 4 regional leads the oversaw 200+ locations, 1.7M square feet.Key Responsibilities:- Budget management - Vendor portfolio management- Proactive and reactive Repairs & Maintenance- Asset management

New York, NY, US

• Led the Lyric Hospitality centralized operation team that supported the field, guest, vendors and customer service teamsKey Responsibilities:
• Create and implement strategies that elevated the guest experience
• Developed, standardized, documented and continuously improved processes
• Procured and managed vendors for suite preparation and cleaning
• Led the inventory management strategy for supplies (OS&E) and consumables
• Supported the replacement strategy for FF&E items

Denver, Colorado, US

• Led the customer journey cross-functional work stream/team, focused on customer profile, service strategy and performance, store design and location.Key Responsibilities:
• Built customer profiles and identified the gaps in the customer experience across all touch points, liaised with internal teams to ensure that the opportunities were resolved
• Identified field and leadership training opportunities, developed process and training that improved the employee and customer experience
• Ensured the CX strategies were aligned to the larger marketing, business goals and outcomes to maximize financial opportunities
• Collected, tracked and analyzed customer feedback and influenced improvements cross functionally based on the insights gathered
• Built field reporting for upper field and store leaders that outlined CX performance to goal

New York, NY, US

• Led the HQ store operations team that managed budgets, transportation & logistics, technology, safety & compliance, supplies and field communications for the United States and Canada 800+ retail locations. Key.
• Analyzed budget performance and identified savings or process improvements
• Advised leadership on product allocation and consulted on delivery strategies that influenced short and long-range flow forecast
• Liaison and escalation POC between the HQ and field organization
• Developed the technology strategy including apps and hardware, worked with team to develop budgets around strategy
• Collaborate with business partners on initiatives, ensure strategies are represented appropriately in all program materials and field workload is considered in timing

San Francisco, CA, US

• Led a centralized and field team responsible for new, remodel and closing store activities. Also managed the store maintenance, procurement and supply program for 1200+ storesKey responsibilities:
• Collaborated with Real Estate Finance on the brand portfolio strategy
• Oversaw a team of HQ and field project managers that executed 500+ remodels and opened 200+ stores
• Drove key strategies and process with store design, procurement and construction that improved operational execution and performance in stores
• Developed and facilitated the training for field leadership teams
• Analyzed budget performance and identified savings or process improvements

San Francisco, CA, US

• Project managed 2 key initiatives for the executive leadership teamKey responsibilities:
• Led the implementation and change management of a new leadership structure for 1200+ stores impacting 60,000 employees
• Led the core team and development of content, agenda and all on-site logistics and execution for an upper field conference with over 300 leaders

San Francisco, CA, US

• Managed 3 complex business portfolios, store supplies, maintenance & facilities and sustainabilityKey responsibilities:
• Managed the store supply strategy, process, budget, inventory management, procurement and assortment
• Significant vendor management responsibilities and was the decision maker for the brand on vendor selection post RFI/RFP
• Tested and implement strategies, training and tools that enabled stores to reduce waste and energy consumption
• Liaison between Gap Inc. and field functions on development of process and training related to maintenance and facilities

San Francisco, CA, US

Multi-unit ownership for 10 Old Navy stores

San Francisco, CA, US

Managed hundreds of store employees while delivering significantly above target financial results in numerous Old Navy stores