Sharon Burek Email & Phone Number

Stockbridge, Ma

Registrations Manager• Guide all guests with bookings that include – accommodations, educational programs, private events, transportation, extra activities, spa services, review billing statements, and respond to guest’s inquiries and needs.• Consistently ensure the delivery of quality customer service, which is vital to grow guest bookings.• Trained over 15 staff on new technology system after learning it over a short period of time. Offered feedback to company on necessary upgrades. Supervised the transfer of all reservations to the new system.

Albany, Ny

Customer Service Manager• Trained all store managers and educated them on customer service standards and trained on new products.• Drove sales throughout district. Led in-store ordering processed, registry business, and customer service standards. Used sales reports, ranking reports, and feedback surveys for better employee development.• Management recognized for being top area in northeast for 5 consecutive years and top 10% in company.

Connecticut, Ny

Fine China and Registration Manager• Position was created specifically for me based on my strong reputation at the company for hiring, training, leadership, and sales.• Provided efficient and effective retail training that enhanced the skills of registry staff and employees. • Position was created specifically for me based on my reputation at the company.• Visited six stores in the region with Fine China department and branches from Albany, New York and all over Connecticut to merchandise, order, promote, and provide training for bridal registration.• Found a basic white Fine China pattern called Antique White, a stoneware version by Mikasa, which became the number one pattern on bridal registers and still on top of selling items as of the moment.

Norwalk, Ct

Was responsible for hiring staff, training associates, merchandising the departments. Managed ordering for replenishment and finding store items. Prioritized retail services and communicated customer needs.

New York City, Ny

• Worked both on the sales floors and call center. Assisted high-end customer’s in filling their bridal registry. • Responsibilities included – resolving all customer-related issues and processing any customer requests.

Early Childhood Education And Teaching

Nursing Education