Sharon Castillo

Sharon Castillo Email and Phone Number

Scaling Customer Adoption and Engagement with Digital Content | Okta @ Okta
Sharon Castillo's Location
Greater Boston, United States, United States
Sharon Castillo's Contact Details
About Sharon Castillo

I help companies accelerate user adoption and drive deep engagement at scale by building impactful enablement. I lead high-performing teams to create unified experiences that support users and their organizations throughout their maturity journey. This includes: training, digital content, in-app experiences, community, certification, help center/knowledge base, customer events, customer communications, internal enablement, partner enablement, and change management as appropriate. Data-driven business outcomes are the key drivers on my approach. My experience ranges from early stage to high-growth SaaS companies with complex technical products in emerging markets that have adoption challenges. I work cross-functionally to address the needs of customers, partners, and employees.

Sharon Castillo's Current Company Details
Okta

Okta

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Scaling Customer Adoption and Engagement with Digital Content | Okta
Sharon Castillo Work Experience Details
  • Okta
    Sr. Director, Content Strategy And Enablement
    Okta Nov 2022 - Present
    San Francisco, California, Us
    Transform the experience to onboard Okta users more effectively, go deeper with best practices, and get more value from Okta products. Work cross-functionally to streamline and personalize the education journey, integrating with community, knowledge base, and in-app experiences. Create predictable release cadences for content and better communication around availability. Leverage data to determine business value of content provided and to become more predictive in delivering users just in time skills and information.
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  • Datarobot
    Vp Of Global Education
    Datarobot Dec 2020 - Oct 2022
    Boston, Massachusetts, Us
    Enable Data Scientists and Business Analysts to gain value from AI and machine learning in all stages of AI maturity. Rapidly pivot from high-touch delivery to an award winning full-service subscription offering to improve engagement.
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  • Datarobot
    Sr. Director Of Global Education
    Datarobot Jan 2020 - Dec 2020
    Boston, Massachusetts, Us
    Manage a global team of data science instructors, curriculum developers, and operations to provide a full suite of education offerings. Programs support customers, partners, employees, higher education, and non-profits (AI for Good).Build DataRobot University site and e-learning offer from scratch:• Robust catalog of courses, labs, and certification.• Reduce delivery costs while also improving user outcomes.• Engage in company-wide leadership initiatives to improve business outcomes.
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  • Cloudhealth By Vmware
    Director Of Global Education And Enablement
    Cloudhealth By Vmware Apr 2017 - Jan 2020
    Boston, Ma, Us
    Build a strong team to train customers, partners, and employees.• Evolve education to align with customer success objectives and KPIs. • Integrate training into the customer success engagement model.• Expand and evolve the curriculum (role-based learning, partner boot camp).• Create formal certification program.• Build infrastructure (LMS, Salesforce/Gainsight reporting & scorecards).
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  • Demandware, A Salesforce Company
    Sr. Manager, Customer And Partner Education
    Demandware, A Salesforce Company Dec 2013 - Apr 2017
    San Francisco, California, Us
    Built and managed curriculum development team to create hybrid learning (on-demand and ILT), enabling software developers and business users to increase online sales using Salesforce Commerce Cloud. Architected learning paths, managed development, managed certification, and created technical courses. Documented reference architecture.
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  • Creative Interactions Llc
    Director & Lead Technical Curriculum Developer
    Creative Interactions Llc 2000 - 2013
    Improved customer and partner onboarding, adoption, and expansion by building strategic digital enablement programs, content, and courses.• Created strategy, implemented best practices, processes, built infrastructure, and created content. • Staffed, managed, and delivered projects that met business goals. • Created certification programs to validate user outcomes.Select Clients: Demandware, EMC, RSA, Raytheon, Fidelity, CDMSmith, Oracle, PTC, and Pfizer.Methods & tools: Articulate360 (Storyline, Rise), Evolve, Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Camtasia, Microsoft Word, PowerPoint, Excel, gSuite, Asana, Jira, LMS, ADDIE/RAD/Agile, localization, accessibility.Topics: Machine Learning/AI, Cloud Management, AWS, Azure, eCommerce, SaaS, networking, security, CRM, Salesforce, SQL, JavaScript, Java, UX design, information design, project management/PMP, GRC (governance, risk and compliance).

Sharon Castillo Skills

Instructional Design Captivate Blended Learning E Learning Instructor Led Training Management Content Development Needs Analysis Learning Management Systems Addie Consulting Leadership Program Management Training Software As A Service

Sharon Castillo Education Details

  • Tufts University
    Tufts University
    Bachelor Of Arts (B.A.)

Frequently Asked Questions about Sharon Castillo

What company does Sharon Castillo work for?

Sharon Castillo works for Okta

What is Sharon Castillo's role at the current company?

Sharon Castillo's current role is Scaling Customer Adoption and Engagement with Digital Content | Okta.

What is Sharon Castillo's email address?

Sharon Castillo's email address is sh****@****arn.com

What is Sharon Castillo's direct phone number?

Sharon Castillo's direct phone number is +178142*****

What schools did Sharon Castillo attend?

Sharon Castillo attended Tufts University.

What skills is Sharon Castillo known for?

Sharon Castillo has skills like Instructional Design, Captivate, Blended Learning, E Learning, Instructor Led Training, Management, Content Development, Needs Analysis, Learning Management Systems, Addie, Consulting, Leadership.

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