Sharon Castillo Email & Phone Number

San Francisco, California, Us

Transform the experience to onboard Okta users more effectively, go deeper with best practices, and get more value from Okta products. Work cross-functionally to streamline and personalize the education journey, integrating with community, knowledge base, and in-app experiences. Create predictable release cadences for content and better communication around availability. Leverage data to determine business value of content provided and to become more predictive in delivering users just in time skills and information.

Boston, Massachusetts, Us

Enable Data Scientists and Business Analysts to gain value from AI and machine learning in all stages of AI maturity. Rapidly pivot from high-touch delivery to an award winning full-service subscription offering to improve engagement.

Boston, Massachusetts, Us

Manage a global team of data science instructors, curriculum developers, and operations to provide a full suite of education offerings. Programs support customers, partners, employees, higher education, and non-profits (AI for Good).Build DataRobot University site and e-learning offer from scratch:• Robust catalog of courses, labs, and certification.• Reduce delivery costs while also improving user outcomes.• Engage in company-wide leadership initiatives to improve business outcomes.

Boston, Ma, Us

Build a strong team to train customers, partners, and employees.• Evolve education to align with customer success objectives and KPIs. • Integrate training into the customer success engagement model.• Expand and evolve the curriculum (role-based learning, partner boot camp).• Create formal certification program.• Build infrastructure (LMS, Salesforce/Gainsight reporting & scorecards).

San Francisco, California, Us

Built and managed curriculum development team to create hybrid learning (on-demand and ILT), enabling software developers and business users to increase online sales using Salesforce Commerce Cloud. Architected learning paths, managed development, managed certification, and created technical courses. Documented reference architecture.

Improved customer and partner onboarding, adoption, and expansion by building strategic digital enablement programs, content, and courses.• Created strategy, implemented best practices, processes, built infrastructure, and created content. • Staffed, managed, and delivered projects that met business goals. • Created certification programs to validate user outcomes.Select Clients: Demandware, EMC, RSA, Raytheon, Fidelity, CDMSmith, Oracle, PTC, and Pfizer.Methods & tools: Articulate360 (Storyline, Rise), Evolve, Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Camtasia, Microsoft Word, PowerPoint, Excel, gSuite, Asana, Jira, LMS, ADDIE/RAD/Agile, localization, accessibility.Topics: Machine Learning/AI, Cloud Management, AWS, Azure, eCommerce, SaaS, networking, security, CRM, Salesforce, SQL, JavaScript, Java, UX design, information design, project management/PMP, GRC (governance, risk and compliance).