• Manage a growing team of technical writers for multiple SaaS platforms• Act as the super-administrator for company knowledge base and learning site• Analyze processes and workflows to gain efficiency• Collaborate with Product, Engineering, Design, Marketing, and Support• Develop career goals and paths for team members• Train and onboard new team members

• Translated technical specifications into instructions and user guides for non-technical audiences such as internal Operations members, external vendors, and clients• Coordinated with vendor Development teams on tool enhancements and testing• Designed and created software user guides/webhelp for internal and external users with Adobe FrameMaker, Acrobat, and RoboHelp• Created e-learning modules, quizzes, and software simulations using Adobe Captivate• Led user acceptance testing cycles for proprietary software (developed test plans, identified test cases, scheduled testers) and reported results using Bugzilla• Collaborated with Development teams and Product Managers on stories for software enhancements and bugs• Developed training programs for new processing and quality-control teams• Analyzed quality metrics and errors to address training gaps • Delivered train-the-trainer classes to offshore team leads via WebEx and GoToMeeting• Updated and delivered training materials ahead of software updates• Delivered software demonstrations to vendors and clients• Performed cost analysis for sourcing various parts of production workflow• Managed workflow and schedules for proofreading and technical writing team

Provide services for fiction and non-fiction authors• Proofreading• Copy Editing• Content Editing• Manuscript formatting and preparation• Conversion to eBook format• QC for eBook formatting• Help with query letters

• Assisted junior high through college-level students with composition, comprehension, analysis, and grammar• Edited and proofread essays and papers• Designed quizzes and supplemental study guides for students based on their learning needs

• Developed in-house style guidelines for digital periodicals according to industry standards as well as publisher requests• Developed and instituted a system of analyzing and enforcing quality metrics for local and outsource teams• Created training tutorials and software simulations using Adobe Captivate• Developed and maintained a training reference library• Delivered training to local and offshore teams• Increased overall conversion quality to a character accuracy of 99.99% and better

• Wrote and edited copy for company website• Designed brochures, business cards, and other promotional materials• Wrote and proofread release forms and contracts for documentaries• Transcribed and time-stamped filmed interviews for documentaries

• Wrote and edited surveillance reports• Summarized investigative field reports for daily client updates• Transcribed recorded statements and interviews • Managed daily assignments

• Performed line editing and proofreading for an instructional book on sleight-of-hand magic• Prepared manuscript for publication• Directed talent during sound recordings• Edited script copy for voiceover recording sessions• Wrote and edited copy for company website