ePatient Network is a health communications and technology company specialising in patient insights, recruitment and retention.As an experienced HR/operations director and leader, I have proven abilities in human resources, strategic planning, managing projects, improving business efficiency, defining workflows, and motivating teams. By developing robust HR policies and processes, I have played a pivotal role in supporting company growth, from a small team in Buckinghamshire to one with approx. 20 staff, an international network of freelancers, and offices in London and Boston.Key responsibilities:• Human resources, including: recruitment, contracts, onboarding, employee relations, industrial relations, payroll and benefits, learning and development• Line management of up to five direct reports, including: writers and researchers, client handlers, and software engineers. Training all line managers in policy and techniques• Operational oversight of all day-to-day commercial procedures, ensuring all business requirements are met through internal processes or supplier procurement, in line with the corporate growth plan, and maintaining compliance with legal obligations• Lead on financial management, budget setting, P&L accounts, day-to-day operation of accounting software, regulating overheads to ensure optimum cashflow and profitability, payroll and pensions• Facility management, including: building and grounds maintenance, catering and vending, health and safety, procurement and contract management, security, space management, utilities and communications infrastructure• Manage information systems and strategy, including IT equipment, cloud infrastructure, adherence to security processes, and compliance with data protection laws (GDPR in Europe and HIPAA in the US)

Universal Care is a privately-owned residential care agency providing live-in or daily care for the elderly and disabled.As manager, I oversaw all aspects of the business, including: staff recruitment and management; client sales and services; legislation compliance; and finance.Key responsibilities:- Recruitment, training and management of 160 field staff- Full accountability for P&L- Ensuring compliance with all legislation- Sales and marketing, plus CRM- Client and carer assessments- Invoicing and financial management