Sharon Compton Email & Phone Number

Greater Salt Lake City Area

Provided training, development and data needs for a team of 45 User Acceptance Testing (UAT) Analysts in multiple locations. Partnered and collaborated with QA, PMO, IT, and Product Managers to develop and deliver projects from initiation through post deployment support.• Designed, developed, delivered and managed UAT policies and procedures.• Created and delivered UAT University training materials to new hires and existing employees. • Developed and presented UAT Data Strategy to 35 key stake holders.• Team member across lines of business to create employee satisfaction processes for 25,000 Global Commercial Card employees.

Greater Salt Lake City Area

Trained all new hires and 200 existing employees on processors, policies and procedures, internal website and company benefits.• Created 10 training courses to enable new hires to transition more effectively.• Designed, developed, delivered and modified online and paper based training materials for Customer Service, Disputes, Fraud, Indirect Customer Service, Scheduling and Client Relations.• Consulted and partnered with 20 managers and 30 subject matter experts to streamline processes and training courses, creating site consistency and cutting out inefficiencies.• Designed learning objectives and tests to assess student understanding and attainment of objectives.• Developed materials for various delivery methods including job aids, training manuals, reference guides, performance support materials, and distance learning.• Created policies, procedures and processors communications for employees at 5 different sites.• Designed, developed and delivered soft skills and procedure training for 50 existing employees and all new hires.

Greater Salt Lake City Area

Managed business operations and growth of 130 commercial credit card clients spending more than $250 million annually.• Determined training needs and frequency of program administrators.• Trained and coached program administrators on business improvement.• Trained program administrators on PaymentNet technology. Assisted clients with business expansion opportunities through quarterly presentations of statistical account analysis.

Greater Salt Lake City Area

Special Project:Assigned during FranklinCovey’s Annual International Symposium to accompany and guide keynote speakers throughout the day. Speakers accompanied included:• President Mikhail Gorbachev• Madame Jehan Sadat• Norman Schwarzkopf, Jr.• Colin Powell• Elizabeth DoleManaged 50 training consultants in delivering certification workshops generating more than $25 million in annual sales. Trained, managed, coordinated and supported efforts of more than 250 people including domestic and international sales and training forces to deliver 200 annual workshops. Attendance of 10 to 30 clients per workshop generating more than $2.5 million annually. • Designed, developed, implemented, managed and modified policies, procedures and delivery of multi-day certification and self-certification workshops for 20 different curricula.• Improved overall management of business unit performance by developing consistency in all workshops including pre-work, delivery content and post-work.• Increased client retention by assessing training needs of facilitators and developing content, training and delivery for 55 annual facilitator improvement days. Enhanced and reinforced knowledge of FranklinCovey content, strengthened ongoing relationships and provided motivation and reinforced training objectives with facilitators.• Positively managed the certification and facilitator improvement day budgets. Ensured delivery of profitable workshops.