Sharon Compton Email & Phone Number

Greater Salt Lake City Area

• Provided training, development and data needs for a team of 45 User Acceptance Testing (UAT) Analysts in multiple locations. Partnered and collaborated with QA, PMO, IT, and Product Managers to develop and deliver.
• Designed, developed, delivered and managed UAT policies and procedures.
• Created and delivered UAT University training materials to new hires and existing employees.
• Developed and presented UAT Data Strategy to 35 key stake holders.
• Team member across lines of business to create employee satisfaction processes for 25,000 Global Commercial Card employees.

Greater Salt Lake City Area

• Trained all new hires and 200 existing employees on processors, policies and procedures, internal website and company benefits.
• Created 10 training courses to enable new hires to transition more effectively.
• Designed, developed, delivered and modified online and paper based training materials for Customer Service, Disputes, Fraud, Indirect Customer Service, Scheduling and Client Relations.
• Consulted and partnered with 20 managers and 30 subject matter experts to streamline processes and training courses, creating site consistency and cutting out inefficiencies.
• Designed learning objectives and tests to assess student understanding and attainment of objectives.
• Developed materials for various delivery methods including job aids, training manuals, reference guides, performance support materials, and distance learning.

Greater Salt Lake City Area

• Managed business operations and growth of 130 commercial credit card clients spending more than $250 million annually.
• Determined training needs and frequency of program administrators.
• Trained and coached program administrators on business improvement.
• Trained program administrators on PaymentNet technology. Assisted clients with business expansion opportunities through quarterly presentations of statistical account analysis.

Greater Salt Lake City Area

• Special Project:Assigned during FranklinCovey’s Annual International Symposium to accompany and guide keynote speakers throughout the day. Speakers accompanied included:
• President Mikhail Gorbachev
• Madame Jehan Sadat
• Norman Schwarzkopf, Jr.
• Colin Powell
• Elizabeth DoleManaged 50 training consultants in delivering certification workshops generating more than $25 million in annual sales. Trained, managed, coordinated and supported efforts of more than 250 people.