• Maintain training records for over 5000 merit system employees• Monitors effectiveness of training programs• Coordinate adult learning techniques and training activities,• Including classroom-style training, online training and on demand training• Conduct instructor led training on Microsoft Office• Consults with public and private representatives to keep training information current• Researches, writes and creates training materials• Arranges classes and workshops for public safety personnel• Prepares and submits training budget estimates• Communicate and distribute training information in person, mail and via phone• Recruit prospective applicants at job fairs for organizational opportunities• Work with Training Officer and management staff for other duties as assigned• Establish and maintain relationships with other jurisdictions and outside training vendors

Installation Services – Corporate Technical TrainerCorporate Technical Trainer 2016– 2018 Global Tel*Link Assisted with design and review of training materials such as quick tips, PowerPoint presentations, and job aides. Schedule customer training for individuals, small groups, or large group training. Conducted instructor-led and virtual training on all GTL products using adult learning techniques to motivate student participation including discussions, hands-on activities, and learner assessment. Continuously educated myself on changes to all GTL products by attending release meetings, reviewing release notes, product demonstrations, and hands-on use of various GTL products. Provide instructional material to end users for reference during classroom or virtual training. Communicated customer concerns and feedback using a structured training report to the appropriate GTL Departments including Sales, Field Service, Technical Support, and Product Management.Participated with the new installment of kiosk in county jails and prisons.Took pride in developing a professional relationship with staff and end-users.Technical Support 2001– 2016 Global Tel*Link Knowledge of Lazerphone, ICMv, VAC, and DSI systems. Provided technical support to local, state and federal agencies and assist in the collection and distribute of confidential data and voice recordings for investigations and court cases. Provided remote administration, telephone diagnosis, and on- site service calls. Document customer issues and resolutions. Developed and implemented new processes that improved efficiency & productivity. Provided onsite and web training to customers and their support staff. Assisted with interoffice training sessions and delivered presentations to the sales managers. Established a great rapport with our customers while assisting them with technical issues.

Managed purchases for all projects and consumables. Liaised for the Vice President of Engineering for inter-office departments and external customer’s communication via phone and email. Scheduled travel arrangements, meeting and conferences for out of town and international visitors. Maintained internal web-page and report data.

Infirmary Health Systems (physician practice)Insurance Electronic Billing/Pre-certification ClerkPre-certification patients for surgery and submitted claims electronic to insurance companiesInfirmary Health Systems (Gulf Health Plans PPO/HMO)Claims AdjusterPaid health claims within the plans guidelines. I coded and processed claims for five PPO plans and one HMO plan.