• Inside sales and account management for Japan's top salon exclusive hair care brand.• Digital Marketing• Technical Support• Educational and Promotional material development • Employee training

• Acted in a leadership role in the identification and sourcing of products aligned with Kinokuniya’s brand image and having current or anticipated commercial viability in a brick-and-mortar book store.• Coordinated with publishing houses and individuals for non-Japanese specific gaming events, galleries, and book signings. Successfully diversified Kinokuniya’s customer base outside of the Japanese niche market. • Oversaw the reception of new inventory; prepared merchandise returns; managed invoices and package documentation; claimed shortages and damages.• Assisted Human Resources in new employee training; created new store membership card accounts; handled customer complaints, merchandise exchanges and store credit requests. • Created and maintained Kinokuniya at Bryant Park’s Facebook page and Twitter account.

Courses taught: American Studies, Self Expression, Conversational English 1 & 2, Speech and Discussion, Debate, Topic Reading 1-4, Writing 1-2, Graduation Research, and English in Life.• Taught ESL and American culture courses to Japanese college students.• Developed and facilitated an intensive residential English immersion program for first-year students.• Organized, budgeted, and led overnight outings and cultural events for students.• Mentored and coached students outside of the classroom for oral exams and interviews.• Visited local high schools to promote post-secondary education among at-risk youth.