Sharon David Email and Phone Number
As a Quality Analyst, I bring strong communication and problem-solving skills to the table. I thrive on learning and embrace new challenges with enthusiasm. Driven by creativity and a passion for growth, I actively seek opportunities that allow me to leverage my abilities and contribute meaningfully. I am committed to continuous improvement in both my professional and personal endeavors.
Alorica
View- Website:
- alorica.com
- Employees:
- 25076
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Quality AnalystAlorica Apr 2024 - PresentBengaluru, Karnataka, IndiaMonitored emails sent to customers in order to maintain high standards of communication and ensure customer satisfaction. Established clear guidelines for email content and tone to be followed as per SOP. Regular audits done to help identify compliance in accordance with guidelines. Documenting errors as it helps pinpoint recurring issues and areas for improvement. Providing constructive feedback and coaching to team members to enhance overall performance. Additionally, published weekly quality reports. -
Associate Quality AnalystHirepro Consulting Pvt Ltd Nov 2023 - Jan 2024Bengaluru, Karnataka, IndiaKey Responsibilities:> Quality audits and compliance checks.> Note audits observations in Detail for validation and training purposes. > Monitored calls, identified calls failing to meet predefined standards.> Document Errors and provide feedback and coaching.
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Quality AnalystConcentrix Sep 2021 - Jul 2022Bengaluru, Karnataka, IndiaKey Responsibilities:> To manage and improve quality of production by monitoring, inspection and calibrating.> Find out RCA and providing corrective measures in order to meet established quality standards. > Data management and effective feedback and coaching in adherence to quality. -
Content Reviewer/ModeratorConcentrix Daksh Services India Private Limited Jul 2019 - Aug 2021Bangalore Urban, Karnataka, IndiaKey Responsibilities:> Review User-Generated Content: Evaluate posts, comments, images, and videos for compliance with community standards and policies.> Enforce Guidelines: Take appropriate action on flagged content, including removal, editing, or issuing warnings to users.> Document Findings: Maintain accurate records of moderation decisions and patterns for future reference and reporting.> Collaborate with Teams: Work closely with content creators, customer support, and other departments to provide feedback and enhance moderation processes.
Sharon David Education Details
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Sacred Heart Girls High SchoolBusiness Administration And Management, General
Frequently Asked Questions about Sharon David
What company does Sharon David work for?
Sharon David works for Alorica
What is Sharon David's role at the current company?
Sharon David's current role is Quality Analyst "Bridging the Gap Between Quality Assurance and Customer Satisfaction".
What schools did Sharon David attend?
Sharon David attended Sacred Heart Girls High School.
Who are Sharon David's colleagues?
Sharon David's colleagues are José Quintero, Sheila Mariz Bajado, Laticia Johnson, Kim M, Viviana Caraveo, Sheina Angela Delos Santos, Cassandra Gaines.
Not the Sharon David you were looking for?
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Sharon David
Project Manager At Deloitte | Technology Solutions For Hr Strategy & TransformationAndhra Pradesh, India -
Sharon David
Msc Psychology Hrdm (Christ University, Bangalore) & Ma Business & Organizational Psychology (Steinbeis University,Berlin) Organisational PsychologyBengaluru -
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Sharon David
I Connect Top Startup Opportunities To 5 Million Companies And Founders For Free.Kerala, India1securityquotient.io -
Sharon David
Msc In Marketing Management | Ex-Assistant Manager, Sales And Marketing @ Taj Hotels(Ihcl) | Skilled In Digital Marketing And Account ManagementGurugram
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