Sharon David Email and Phone Number

Monitored emails sent to customers in order to maintain high standards of communication and ensure customer satisfaction. Established clear guidelines for email content and tone to be followed as per SOP. Regular audits done to help identify compliance in accordance with guidelines. Documenting errors as it helps pinpoint recurring issues and areas for improvement. Providing constructive feedback and coaching to team members to enhance overall performance. Additionally, published weekly quality reports.

Key Responsibilities:> Quality audits and compliance checks.> Note audits observations in Detail for validation and training purposes. > Monitored calls, identified calls failing to meet predefined standards.> Document Errors and provide feedback and coaching.

Key Responsibilities:> To manage and improve quality of production by monitoring, inspection and calibrating.> Find out RCA and providing corrective measures in order to meet established quality standards. > Data management and effective feedback and coaching in adherence to quality.

Key Responsibilities:> Review User-Generated Content: Evaluate posts, comments, images, and videos for compliance with community standards and policies.> Enforce Guidelines: Take appropriate action on flagged content, including removal, editing, or issuing warnings to users.> Document Findings: Maintain accurate records of moderation decisions and patterns for future reference and reporting.> Collaborate with Teams: Work closely with content creators, customer support, and other departments to provide feedback and enhance moderation processes.