Sharon Einstein Email & Phone Number

Manages WalkMe's customer facing onboarding and ongoing delivery resources in EMEA. Focused on retention and growth of ARR. Develops and maintains strategies to succeed cross functionally and globally in a “one team” approach.- Managing a team of Professional Services Consultant, owning the project management and implementation of the complete WalkMe product offering post sale- Managing resources across different regions in order to accommodate customer needs- Measuring and maintaining the team’s quarterly objectives and KPIs- Forecasting EMEA’s capacity and expected revenue quarter over quarter- Mentoring team members in order to widen their skillset and positively impact the organization- Cross functionally maintaining relationships, processes, and building new methodologies in order to improve internal efficiency and the customer experience. - Working with the global team to implement cross regional processes

Manages WalkMe's customer facing onboarding and ongoing delivery resources in EMEA. Focused on retention and growth of ARR. Develops and maintains strategies to succeed cross functionally and globally in a “one team” approach.- Managing a team of Solution Engineers, responsible for the implementation of the complete WalkMe product offering post sale- Managing resources across different regions in order to accommodate customer needs- Measuring and maintaining the team’s quarterly objectives and KPIs- Forecasting EMEA’s capacity and expected revenue quarter over quarter- Mentoring team members in order to widen their skillset and positively impact the organization- Cross functionally maintaining relationships, processes, and building new methodologies in order to improve internal efficiency and the customer experience. - Working with the global team to implement cross regional processes

Manager of end to end delivery of onboarding and ongoing projects, including customer business mapping, implementation creation and training, QA and analytical reviews for all EMEA customers.Worked with the global teams based in NA and APJ to deliver successful projects for all regions and increase WalkMe's deals and ARR. Collaborated with cross departmental functions to maintain, improve and develop strategies and capabilities to enhance WalkMe's Services offerings for customers. Recruited employees for both full time and student resources in the Services team.

Tel Aviv Area, Israel

- Global manager of enablement for the Professional Services department worldwide, enabling teams in EMEA, APJ and the US. - Focused on global alignment of best practices and work processes- Worked with cross organization departments to engage SMEs and create training materials for the global teams- Led training sessions, updated the knowledge base with up to date information- Conducted office hours to answer all questions about all product aspects- Created a bootcamp for new employees onboarding

Tel Aviv, Israel

Tel Aviv , Israel

Tel Aviv, Israel

Python

Bachelor Of Science (Bsc), Management Information Systems And Services

Diploma As Sap Instructor And Trainer

High School Diploma