| Setting sale’s targets and developing sale’s strategies| Contacting prospective and existing buyers| Cold calls| Resolving Escalated customers claims| Conflicts resolution| Identifying and driving key areas of new business opportunity in key accounts| Discussing to decision makers within defined business sectors| Turning leads into sales| Responsible of selecting new hires and training| Managing stocks and relationship with suppliers

| Resolving Escalated customers claims| Able to broker deals with clients all over the countries (Italy, Spain, Greece, France, Germany, UK)| Identifying and driving key areas of new business opportunity in key accounts| Turning leads into sales| Building client relationships| B2B, B2D. Selling our products to other shops| Being point of contact between customers and stakeholders| Maintain outstanding store condition and visual merchandising standards| Up-selling and cross-selling

| Resolving customers issues applying internal procedures and escalating to higher level of support.| Applying financial procedure respecting PCI standards| Providing first level support with accurate escalation notes and detailed information | Responding promptly and accurately to thigh deadlines assuring efficient information and solutions flow between different levels of support| Being a point of contact for the client

| Data entry and order processing.| Administrative support, spreadsheet and database programming.| Shipping and receiving operations.| Document storage, implemented digital-filing solutions that improved records management and customer follow-up processes. | Reviewed work orders and accurately input data into company database.| Managed warehouse and incoming/outcoming stocks.| Account Record Management.| Worked under pressure meeting deadlines 100% on-site.

Tutoring:Math/Algebra/English/Spanish

| Created welcoming environment and provided excellent customer service including share knowledge on products and new releases.| Generating and meeting the monthly revenue target, providing exceptional customer support, including serving as advisor with the clientele| Establishing a loyal client base of repeat customers by acquiring a full understanding of individual client’s tastes.| Remaining updated on features of newest products on sale.| Answered the phone and helped with queries/complaints, remaining professional, being empathicwith customers’ requests as well as being compliant with company procedures and policies.