Sharon Forster Email and Phone Number

Retired

• Accountable for the delivery of the Retail & Leadership agenda of both the overall company training plan and bespoke divisional training needs to support business initiatives.• Liaise closely with the Retail & Leadership Development team within support office regarding the design and content for management training programmes.• Lead and deliver management /retail development programmes to Store Managers and Assistant Managers designed to develop, coach, support, motivate and sustain… Show more • Accountable for the delivery of the Retail & Leadership agenda of both the overall company training plan and bespoke divisional training needs to support business initiatives.• Liaise closely with the Retail & Leadership Development team within support office regarding the design and content for management training programmes.• Lead and deliver management /retail development programmes to Store Managers and Assistant Managers designed to develop, coach, support, motivate and sustain the above populations and those of the future.• Work closely with Stakeholders to ensure potential unleashed at all levels to create an unrivalled store experience.• Evaluate training output with stakeholders via store visits, regional meetings and KPI’s.• Support the Divisional HR teams shape the divisional succession plan by providing sound insights and feedback on individuals. Show less

• Conducted full Training Needs Analysis• A key player within the training work stream to support the rollout/implementation of the Development Programme within Abbey.• Created training plans and delivery schedules• Designed training material incorporating exercises and assessment tools.• Created an MI system for monitoring outstanding, volumes received and performance.

• Responsible for the management and training of 50 staff.• Ensuring the Gross profit achieved on both food and beverage.• Obtaining maximum occupancy on accommodations.• Achieving and exceeding budgets• Organising private functions & promoting facilities.• Ensuring a high standard of customer service at all times.