Career OverviewI have worked in the finance industry as Manager/Lender with 30 years of experience. I have a proven track record in turning none performing retail branches into performing successful businesses. Key SkillsTotal understanding of my business.Ensuring my Staff understand our business and the impacts of what they do have on our business. Total understanding of my staff including what drives & motivates them and what success is to them.I am an engaged, passionate person who is extremely proud of working for NAB. I always strive to make a difference. I have very strong leadership skills, which enables me to run a successful business and achieve amazing outcomes.Customer service is number one to me. I face many obstacles and challenges with a positive outlook ensuring the best possible outcome for customers, staff and my business.I have excellent communication skills providing help, guidance and advice being supportive and understanding with my customers, staff, work colleges and peers.I lead by example with my Team this includes customer migration and assisting on the floor as required.Coaching using Inspire and address under performance.Total Dedication and enjoy helping others.