Tested the functionality of company software before it reached a client as well as regression testing. Plan and identified testing solutions to meet customer needs and expectations. Maintain records of test progress, document summary of test results, and present as appropriate. Assist in proofreading and editing software documentation. Operate a multi-line switchboard, processing accounts payables, and provide administrative support to all departments. Prepare shipping requests, order office supplies, and handle facility maintenance issues.

Maintained records of test progress, document summary of test results, and present as appropriate; escalate any issues. Track problems and adjustments to the systems, and retest in a timely fashion. Maintain and update software licenses in software library and offsite location, create software CDs and DVDs as requested, handle customer correspondence, prepare shipping requests, mass mailings, order office supplies, handle facility maintenance issues, code and process invoices. Plan internal charity functions and track all money collected. Meet and greet internal and external customers in addition to operating the switchboard. Assist in proofreading and editing software documentation, brochures, and correspondence. Support for processing billable time and tracking PTO hours and provide help with testing new releases of company software. Scheduled conference calls and meeting rooms. Assist in compiling Response For Proposals for the sales team.

Processed miscellaneous deductions and month end reports, maintained time and attendance by using ABRA (HR information system). Printed payroll checks, set up direct deposit requests, name and address changes, updated hourly rates and job titles when necessary. Backup for processing the pilots and flight attendants payroll.

Maintained personnel files, tracked time and attendance, processed Worker’s Compensation claims, calculated plus verified garnishments and administered benefits for over 125 associates. Worked with HR manager and planned company functions.Inventory Clerk (1992-1993)Tracked shipments and receiving orders ensuring daily product inventory.

Planned and organized daily activities in the infant rooms. Earned the trust and respect of all parents. Delegated work responsibilities, including training of new personnel

Responsible for processing a high volume of large bank deposits and toll road deposits in the cash vault area on a daily basis. Promoted bank products as a service to customers.

Performed supervisory functions which included opening and closing accounts, cross selling credit union products, prepared bank deposit, handled members and cash transactions, balanced ATM machine, and open and close branch office.

Handled cash transactions and operated a L5000 computer and an NCR 8 pocket proof machine. Reconciled bank statements for customers. Promoted bank products and balanced cash vault.