Responsible for the delivery of Aerial Asset Inspection program on time, within budget and to the required level of quality for AusNet Services. Provide appropriate and comprehensive controls around data and financial management and administration to coordinate the delivery of a safe, efficient and effective inspection service to internal clients. Provide system and process development services to increase the robustness and professionalism of the Aerial Program team. - Data Analysis to identify areas for process and system improvements. - Liaison with internal and external contractors to initiate and implement system and process improvements. - Business Case Development. - Project delivery documentation, including requirements, processes and work instructions.

Implemented operational capability to support the retrofit of 20,000 communication modules for the AMI smart meter rollout. Identified and documented the processes, created and managed office and field teams, co-ordinated equipment and managed the data collection.Implementation of a Defect Management System to support the recording, and subsequent follow up, of metering defects identified during the installation of smart meters. Documented all requirements, process and work instructions, engaged with developers and industry representatives, conducted full testing and completed back office training.Operationalized a new meter reading contract for 65,000 Water meters. Documented all processes and work instructions and implemented reporting and invoicing capability. Assisted in the ongoing management of the contract.Project managed the implementation of a new Meter Reading System, including new handheld devices with photo capability to support the collection of meter reads for a regional Water Company. Actively engaged with software developers to ensure requirements were being implemented correctly and system issues resolved quickly. Documented all processes and work instructions and conducted training for office and field staff on both the system and handheld device capability.

Participated in discovery, requirement and critical design workshops and ensured business requirements were kept in line with the Business Outcomes and the broader objectives ofTRUenergy.Contributed in the identification and resolution of any issues that may have impacted on operational effectiveness, meter data management and billing accuracy post Go Live.Participated in Data Migration workshops and documentation reviews and provided feedback on any gaps or concerns.

Managed the Operations Program of work, including the prioritisation of activities between Operations, other Retail departments, internal and external service providers. Managed a team of 12 employees across Operational Reporting, Process Improvement, Process Innovation and Business Diagnostics.Contributed in the identification and implementation of improvement opportunities to create business value.Assist in the development of the contract for the Retail Transformation Project (New Quoting and Billing System).

Identification and implementation of key improvement opportunities, which assists the business in reaching its net churn in figure.Documentation of high level requirements and conceptual solution for several business requests.Facilitation of workshops with the business to obtain an understanding of the high level business capabilities required, and their expected business benefits, moving forward. Participation in CLP demonstration of the SAP system in Hong Kong and vendor demonstrations on site and contributed to the assessment of vendor and SI responses of the RFI.

Identification of several key improvement opportunities for the meter data and billing operational business unit.Documentation of a meter data and billing roadmap and obtain sign off from business managers as to the enhancements that would be delivered for the year within that roadmap.

End to End process management through regular reporting and analysis of data.Identified and drove opportunities to improve efficiency and effectiveness and reduce cycle time across the Customer Acquisition Process.Managed the work planning, including resource allocation within the team, and overall management of CAP deliverables.

Project managed the delivery of operationally ready solutions to the TXU Customer Service and Retail businesses.Development of Business Requirements, approval of External Designs and test strategies for the implementation of system enhancements to align with billing strategy. Implemented and facilitated the Business Change Forum, where managers from each business unit attended to prioritise and schedule change Requests for a release. The forum then managed the change requests within these releases through to delivery.Assisted the Issue Management Team in identifying system and process issues and contribute to the development of the high level change process for key business representatives and the Business Impact Statement to be delivered prior to each system release.

Identification and implementation of system enhancements.Project managed the delivery of operationally ready solutions to the TXU Customer Service and Retail businesses.

Facilitated meetings with management team to set priorities for system enhancements and projects and identify key staff and their roles on high prioritised enhancements and projects.Facilitated regular meetings with external IT service providers to walk through a prioritised list of enhancements and problem reports, as well as work through any issues that jeopardised the delivery of a scheduled system release. Successfully prioritised and delivered CISPLUS releases every two months, as per the release schedule.Successfully managed a team of Business Analysts, Test Analysts, System Administration and Technical Support across release schedules.Investigation and resolution of issues raised by the operational business.

Responsible for the analysis, documentation and delivery of enhancements on time and within budget and to investigate and resolve problems and change requests raised by the business. Responsible for the specification of business requirements/interface agreements and the successful implementation of eight billing interfaces. Responsible for the successful completion and subsequent sign off of the Operational Acceptance Test of a mission critical Customer Information System.