Sharon John Email and Phone Number

Respond in a timely manner to internal and external customer inquiries.To provide professional and timely response to customer inquiries on shipment status, ensuring service failures are minimized where possible and the customer is kept informed of progress throughout.Book pick-up calls using the automated dispatch system known as CSV Provide rates for both quoted and tariff customers using CSV.Provide information on proof of delivery requests and shipment status inquiries using GEMA.Ensure all messages are being handled in a timely, efficient manner between call takers and dispatching..Manage all customer complaint calls professionally and effectively to increase customer satisfactionCheck for messages in CSV system and follow up with proper action.Adhere to all applicable call flow processes and Quality Assurance requirements.

Successfully manages and organizes various Computer Assisted Telephone Interviews - CATI ( Customized Research ) (approximately 15-20 projects per month)Trains interviewers on the CATI system and conducts interviewsInvolved in Project planning to meet the timelines set by clients.Supervises daily activities and maintains a smooth workflow.Monitoring Project briefing and assigning appropriate tasks to individuals in a team of 50.Trains and evaluates team members and provides feedback for their continuous improvement.Individual project target management to ensure high productivity and timely deliverable of projects.Checking questionnaires and confirm the logic flow by the help QPSMR software.Detail Quality check of data collected by accompaniments, recordings, and checking data in excel format.Assisting the Field Manager with administrative tasks such as data extraction, salary slips, and payment sheets.Maintains daily tracker and conducts reporting on a timely basis. Interacting with the Client Service team daily to ensure all issues are resolved and provide quick and practical solutions.