Currently supports Cybersecurity and Infrastructure Security Agency DHS/CISASupported IT Division - TSA • Plans, designs, and defines requirements for system modeling, simulations and analysis for project(s) crossing multiple product lines or a major phase of significant projects. Participates as integral part of design teams consisting of engineers and support staff in project efforts.• Performs highly complex testing and research of software systems to enhance performance or investigate and resolve matters of significance.• Monitors and oversees the completion and implementation of technical products to ensure success and timeliness.• Reviews current ITIL best practices relevant to the solution of highly complex projects.• Recommends and implements corrections in highly complex technical applications.• Provides complex technical interacts with senior customer personnel and internal senior management.• Works productively as part of high functioning workgroup team which has need of specialized knowledge to create solutions.• Experience configuring BMC/Remedy COTS products and full product life-cycle experience to include development, integration, testing and documentation.• Develops customizations to Remedy ITSM application workflow. Performs Remedy application design, deployment and integrates with third-party and custom applications. Performs Remedy development utilizing version 7.64, 8.1.01, 9.1, 20.2; Atrium Core-CMDB, Service Desk, Incident, Change and Asset Management, Smart Reporting, BMC Atrium Spoon, BMC Analytics for BSM 8.1, SAP Business Objects 4.1 and BMC Dashboards for BSM 7.7.02 modules.• Performs installation of remedy software/customization of existing Remedy workflow.• Creates custom Crystal Reports using Crystal Reports 8, Crystal Enterprise server/Business Objects XI, SQL Server Reports, Smart reporting and Tableau reporting.• Strong analytical and creative problem solving skills to resolve highly complex software design issues.

Supported Cyber Security IT Division - Department of Homeland Security (DHS)Supported IT Division - TSA (DHS)• Plans, designs, and defines requirements for system modeling, simulations and analysis for project(s) crossing multiple product lines or a major phase of significant projects. Participates as integral part of design teams consisting of engineers and support staff in project efforts.• Performs highly complex testing and research of software systems to enhance performance or investigate and resolve matters of significance.• Monitors and oversees the completion and implementation of technical products to ensure success and timeliness.• Reviews current ITIL best practices relevant to the solution of highly complex projects. • Recommends and implements corrections in highly complex technical applications.• Provides complex technical interacts with senior customer personnel and internal senior management.• Works productively as part of high functioning workgroup team which has need of specialized knowledge to create solutions.• Experience configuring BMC/Remedy COTS products and full product life-cycle experience to include development, integration, testing and documentation.• Develops customizations to Remedy ITSM application workflow. Performs Remedy application design, deployment and integrates with third-party and custom applications. Performs Remedy development utilizing version 7.01, 7.64, 8.1.01, 9.1; Atrium Core - CMDB, Service Desk, Incident, Change and Asset Management, BMC Analytics for BSM 8.1, SAP Business Objects 4.1 and BMC Dashboards for BSM 7.7.02 modules.• Performs installation of remedy software and customization of existing Remedy workflow. • Creates custom Crystal Reports using Crystal Reports 8, Crystal Enterprise server/ Business Objects XI, SQL Server Reports, Smart reporting and Tableau reporting.• Strong analytical and creative problem solving skills to resolve highly complex software design issues.

• Served as the primary Senior Remedy Developer in the Distributed Information Systems Office for the Human Resource Command of the Army.• Responsible for the entire lifecycle of administration and development activities and manages business units with the BMC Remedy ITSM Suite.• Maintained and enhanced production programs, data flow and technical architecture for BMC Remedy supported applications, including custom applications and off-the-shelf applications (i.e. Service Desk/Incident Management, Problem Management, Change Management, Service Level Management and Configuration/Asset Management).• Performed database operations within BMC Remedy Asset Management and CMDB to manage end-customer inventory.• In a collaborative manner working to gather business requirements from internal and external Remedy stakeholders and performing the follow-on design, development, testing, implementation and support activities.• Performed database operations within BMC Remedy Asset Management and CMDB to manage end-customer inventory.• Initiated and executed guidance and advice for upgrading the current BMC Remedy System from version 6.3 to 7.1 environment.• Maintained overall responsibility for executing and managing the project deliverables.• Provided scope and implementation details of the project to the client and program management unit.• Identified and corrected bottlenecks in the code written. Converted program specifications to code.• Prepared scripts for user acceptance testing, performs load testing and code review.• Prepared project plan, statement of work, performs support training, and testing of Remedy products. Ensured quality assurance for the project process and deliverable.