Sharon Kaplan Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, Us

Jacksonville, Florida, Us

• Serve as liaison between revenue cycle IT support team and revenue cycle operational leaders, drivingaccountability and results as Baptist stabilizes on Epic• Provide Chief Revenue Officer support, as needed, in Chief of Staff type capacity• Developed, and continue to produce, internal monthly electronic newsletter (Revenue Review) to connect revenue cycle team (1,000+ team members) during pandemic and beyond (29 issues published)• Developed, and continue to produce Chief Revenue Officer’s video blog, Rev It Up!, to enhance bi-directional communication from leadership to team members and team members with each other (16 issues published)• Scoped and deployed overall communication plan for the revenue cycle• Created and facilitated virtual open forums for Chief Revenue Officer to engage with management and non-management• Oversaw vendor management and the revenue cycle physician group integration needed for the Epic migration• Obtained, reviewed, organized, and digitized all revenue cycle related vendor agreements• Laid groundwork for employed physician groups’ central billing offices’ integration; engaged key stakeholders and documented current state in preparation for Epic planning and future implementation

Jacksonville, Florida, Us

• Led revenue cycle IT project team, working alongside consultant implementation partner, to design and build Baptist Health’s future, integrated care platform; successful ‘big bang’ go-live for five hospitals and 200+ employed physician practices took place July 30, 2022• Provided overall administrative oversight for 26 analysts and project coordinator on revenue cycle team• Facilitated transition from revenue cycle IT implementation team to revenue cycle IT support team post-live• Responsible for working with governance committees, subject matter experts, and various levels of Baptist Health leadership to facilitate major design decisions and resolve macro issues• Developed and authored internal electronic Weekly Epic Updates for revenue cycle team (1,000+ teammembers) to highlight Epic milestones, accomplishments, and relevant information (34 issues published)• Developed and authored internal electronic Epic Daily Bytes for revenue cycle team to increase awareness and excitement prior to go-live (18 issues published)• Ensured project deadlines were met, assisted in setting priorities, and resolving conflict• Served as liaison between IT project team and revenue cycle operational leaders

Jacksonville, Florida, Us

• In collaboration with Chief Medical Officer, launched clinically integrated network to deliver high quality, low cost value-based healthcare to northeast Florida market • Grew network from 0 to 1,000+ participating physicians through outreach and marketing initiatives; working to optimize network and close gaps by specialty and geography; launched online application process and content management system for provider applicants and members • Successfully planned six Annual Meetings of physician members, averaging 150+ attendance at each • Secured shared savings contracts with Baptist Employee Health Plan, AvMed, Aetna and United Medicare Advantage; coordinated the application submission for participation in the 2018 Medicare Shared Savings Program (MSSP), managing key internal and external stakeholders; manage existing payer contract relationships and participate in contract negotiations with potential payers (70,000+ covered lives)• Facilitated, in collaboration with Marketing, the development of Inaugural Annual Value Report and subsequent reports, as well as marketing collateral materials • Established and continue to oversee and author BPP Bulletin, monthly e-blast communication to provider members • Create and deliver PowerPoint presentations related to clinical integration for internal and external stakeholders, including committee and Board meetings• Developed patient satisfaction survey to measure care coordination efforts• Participated in the development of job descriptions, recruitment and hiring of care coordinators and other team members • Provided administrative oversight to Manager of Population Health Analytics, Project Manager and Administrative Assistant

Jacksonville, Florida, Us

• Provide overall administrative oversight of following pediatric departments/services (approximately 125 FTEs): imaging, outpatient rehabilitation, environmental, facilities management (including construction) & Conine Clubhouse (hospitality house for patients’ families) o Complete annual performance appraisals, provide ongoing support and guidance to leaders as necessary • Maintain responsibility for Business Development & Physician Relations efforts o Coordinate recruitment efforts for employed pediatric subspecialties and offer assistance to referring specialists and community pediatricians when requested o Build and maintain relationships with referring physicians o Further develop and execute growth plan which includes quarterly community open houses, monthly parent lecture series, office manager lunch & learns and physician meet-and-greet receptions • Complete special projects and assignments

• Coordinate recruitment efforts for employed pediatric subspecialties and offer assistance to referring specialists and community pediatricians when requested • Build and maintain relationships with referring physicians • Establish Ambassador Program to increase awareness of JDCH’s programs and services to referring physicians • Develop and execute growth plan which includes quarterly community open houses, monthly parent lecture series and creation of Children’s Hospital mascot • Participated in Children’s Hospital expansion project - working with user groups, architects, equipment planners and contractor • Planned Groundbreaking and Topping Off festivities for new Children’s Hospital • Facilitate redesign of www.jdch.com, the Children’s Hospital website and all informational brochures • Complete special projects and assignments • Maintain budget for department

Hollywood, Florida, Us

• Rotated through six hospitals, Memorial Support Services and Corporate Offices• Involved in daily activities with senior-level management• Participated in meetings, departmental rotations and projects• Completed award applications for Memorial Healthcare System, Joe DiMaggio Children’s Hospital and Memorial Hospital West• Involved in the creation of hospital-based physician report cards for radiology and anesthesiology • Created system-wide policies for remembering deceased employees and physicians • Researched how Memorial Healthcare System can become more “green,” brought outside consultant to audit waste management practices, attended various “green” seminars and conferences, and coordinated the creation of a systemwide green steering committee and various subcommittees • Led taskforce to add quality information to www.mhs.net• Researched and presented executive summary regarding smoke-free campus initiative

Miami, Fl, Us

May 2003-June 2005, May 2007• Worked at local elementary schools and high schools during college breaks and summers• Covered classes and proctored exams in the absence of teachers

• Assisted with the Periodic Performance Review, in preparation for Joint Commission visit • Participated in an advertising campaign for nurses and respiratory therapists • Assisted with the recruitment and new hire process in Human Resources• Input data and generated graphs in Microsoft Excel • Various operations and management experience

• Assisted with front desk operations by checking in patients, scheduling appointments • Credentialed physicians, billed patients and collected outstanding payments

Master Of Health Administration

Bachelor Of Arts, Sociology