Sharon Karakadzai Email & Phone Number

Western Cape, South Africa

Cape Town, Western Cape, South Africa

Ensuring identification and resolution of issues identified during the UAT process.• Reviewing and analyzing system specifications.• Designing test scripts and test plans• Executing test cases .• Reporting bugs and errors to development teams.• Conducting Client UAT.

Harare, Zimbabwe

- Reviewed and Analyzed System Specifications for Vehicle Licensing, National Road Tolling (ZINARA), National Vehicle Inspection Department (VID) and Cross Border Movement (CBM).- Executed test cases and analyzed results.- Created logs to document testing phases and defects- Reported bugs and errors to development teams.- Conducted post release/ post implementation testing using Jira- Worked with cross-functional teams to ensure quality through out the software development… Show more - Reviewed and Analyzed System Specifications for Vehicle Licensing, National Road Tolling (ZINARA), National Vehicle Inspection Department (VID) and Cross Border Movement (CBM).- Executed test cases and analyzed results.- Created logs to document testing phases and defects- Reported bugs and errors to development teams.- Conducted post release/ post implementation testing using Jira- Worked with cross-functional teams to ensure quality through out the software development cycle. Show less

Harare, Zimbabwe

- Conducted ICE engine systems audit for traffic licensing and tolling department - Designed systems & processes to plug revenue leakages.- Handled client escalations and took over complicated calls where needed.- Measured team performance with key metrics such as call abandonment, call waiting waiting periods.- Kept management informed on client experience recurrent challenges.- Prepared monthly/ annual results and team performance reports.- Used Jira and Service Desk… Show more - Conducted ICE engine systems audit for traffic licensing and tolling department - Designed systems & processes to plug revenue leakages.- Handled client escalations and took over complicated calls where needed.- Measured team performance with key metrics such as call abandonment, call waiting waiting periods.- Kept management informed on client experience recurrent challenges.- Prepared monthly/ annual results and team performance reports.- Used Jira and Service Desk tools for monitor service quality.- Conducted trainings on improving improving response times and service quality. Show less

Harare, Zimbabwe

- Ensured meticulous execution of logistics in the receipt, storage and dispatch of final Year 12 Exams at the examination center.- Ensured that examinations are conducted according to the instructions for conducting Western Australian examinations.- Upheld the Integrity of the external examination through constant elision with the Chief Invigilator and Exams Coordinator.

Harare, Zimbabwe

Collaborated with sales teams to understand customer requirements,to promote the company's products and to provide sales support.• Conferred with customers and engineers to assess equipment needs, andto determine system requirements.• Introduced products in new markets.• Prepared and delivered technical presentations that explain productsor services to customers and prospective customers.• Recommended improved solutions to customers.• Conducted research to… Show more Collaborated with sales teams to understand customer requirements,to promote the company's products and to provide sales support.• Conferred with customers and engineers to assess equipment needs, andto determine system requirements.• Introduced products in new markets.• Prepared and delivered technical presentations that explain productsor services to customers and prospective customers.• Recommended improved solutions to customers.• Conducted research to identify potential customers for products or services.• Secured and renewed orders and arranged delivery.• Visited prospective buyers at commercial, industrial or other establishments to show samplesor catalogs, and to inform them about product pricing and availability.• Provided technical and nontechnical support and services to clientsor other staff members regarding the use, operation, and maintenanceof appliances Show less

Harare, Zimbabwe

- Conducted Installations of software and maintenance of hardware.- Marketed and sold software and hardware from different vendors mainly HP and Microsoft.- Visited clients and made follow-ups on deployment performance and requirements.- Dealt with queries relating to Microsoft software.- Systems analysis for Intersoft Clients.- Data capturing.- Methodological problem analysis and problem solving.- Conducted Business technology assessment, (BTA’s) For Intersoft… Show more - Conducted Installations of software and maintenance of hardware.- Marketed and sold software and hardware from different vendors mainly HP and Microsoft.- Visited clients and made follow-ups on deployment performance and requirements.- Dealt with queries relating to Microsoft software.- Systems analysis for Intersoft Clients.- Data capturing.- Methodological problem analysis and problem solving.- Conducted Business technology assessment, (BTA’s) For Intersoft Clients. Show less

Master Of Science - Ms, Devops And Cloud Computing

Bba In Computer Management & Information Systems, Information Technology