Sharon Kumar Email & Phone Number

Sydney, Australia

Key Roles & Accountabilities:• Providing customer service and operational support to our global client base • Ensuring high level of written and verbal communication on daily issues• Send debtor reports to sales agents monthly• Send new customers to Credit & Accounts to set up• Send out customer statements• Arranging and ordering of special labels RFID etc, for majors prior to orders being shipped out• Liaise with sales agents on all orders going out, amendments, cancellations, style and colour swaps• Managing EDI orders for overseas majors

Sydney, Australia

Key Roles & Accountabilities: • Developing and maintaining strong relationships with our existing clients • Develop new and strong relationships with prospective accounts • Maintain strong focus on the image of the label • High customer service with the view to expand our customer base and grow the label • Provide feedback to management as to what is happening in our market • Ensuring highest standards of customer service • Proficiency in administration and computer skills • High-level of presentation and communication skills • Showroom sales-skills, achieving sales and budgets • Self-motivated to work in a fast-paced fun environment

Sydney, Australia

Key Roles & Accountabilities: • Customer Service – issuing and dealings with Return Authorisation. • Receiving returns from wholesalers assessing the problem and fixing it. • Returns PR/samples- Credit appropriate accounts and return to sample area • Stockroom to be merchandised by organising garments by drop date • Organizing repairs for our customers and sending it back free of charge. • Agents- Liaising with the agents and communicating what’s selling well. • Agents- Answering enquires e.g. stock, RA • organizing uniforms for retail staff at discounted price. • Turing damaged garment to seconds that cannot be repaired. • Assist in stock take. • Indent orders reply to customer questions with information about delivery dates

Sydney, Australia

Key Roles & Accountabilities:

Sydney, Australia

Key Roles & Accountabilities: • Achieving personal target. • Achieving store target. • Cash handling, opening and closing of shop. • Customer service. • Stock take, transfer in stock, returns, credit and refund. • Visual merchandising. • working at Bondi market at their stall on Sundays

Sydney, Australia

Key Roles & Accountabilities: • Achieving personal target. • Achieving store target. • Cash handling. • Customer service. • Stock take, transfer in stock, returns, credit and refund. • Visual merchandising.

Sydney, Australia

Key Roles & Accountabilities:• Maximise sales opportunities in line with clear sales KPI’s by establishing and meeting customers stated and unstated needs.• Maximize sales opportunities by following the CCA call-flow for either outbound or inbound calls in line with a set budget.• Sell-in new products and CCA promotions in line with call management processes.• Prioritize customer requests and escalate issues when necessary.• Effectively communicating with customers to solve problems at first point of contact and follow-up on commitments with relevant CCA depts.• Maintain strong team relationships within the Sales team at large• Contacting up to 100 customers daily and continuing to elevate customer satisfaction.Significant achievements in this role:• Providing a high level of support to the NSW team.• The ability to meet strict time constraints with effective time management and organizational skills.• Achieving great sales techniques such as up-selling and cross selling.• The ability to meet and exceed all KPI’s (Key Performance Indicators) within the correct time frames.• Dealing with customer conflicts effectively.• Volunteering and being part of a successful event organization committee.

Sydney, Australia

Cardlink authorisation was a company which business called to verify if the customer’s card is fraudulent or to get a manual approval if their systems are down my duties included;Key Roles & Accountabilities:• Taking inbound calls effectively dealing with it.• Following Cardlink call flow to maximise time constraints.• Interacting with people over the phone with confidence.• Working individually and independently.• Dealing with customer request and escalating issues accordingly.• Accurately taking down credit card details through extensive knowledge of data entry. Significant achievements in this role:• Improved professionalism.• Ability to communicate with people from different walks of life.• Working independently through time management

Sydney, Australia

Key Responsibilities • Filling documents.• Maintaining kitchen cleanliness• Enveloping and mailing documents

Certificate Iv, Business/Commerce, General

High School Certificate

Education record