Sharon Mak Email and Phone Number
Sharon Mak work email
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Sharon Mak personal email
Self-motivated and detail-oriented Payment Operations Manager at a Fintech company with over 5 years of experience in managing payment operations, anti-fraud procedures, and team leadership. Adept at streamlining processes, enhancing customer satisfaction, and collaborating across cross-functional departments to resolve complex issues.Payment & AccountingSkills: • Payment Processing and Operations• AP/AR and Reconciliation• Financial and Performance Management• Customer Relationship Management• Process Improvement and Automation• Knowledge of ACH/Wire/Cheques• Knowledge of SWIFT/SEPA/MT199/Amendment • Knowledge of KYC/AML/Anti-Fraud• Experience working with Paypal/Adyen/Amex• Invoicing and Collections• Chargeback and Disputes ResolutionCompetency: Excel, Accounts Payable, Accounts Receivable, Invoicing, Bank Reconciliation, Escheatment Reporting, Bookkeeping UX DesignSkills: Sketch, Adobe XD, Figma, InvisionCompetencies: User Research, Prototyping, Wireframing, Usability Testing, Animation, UX/UI Design, Visual Design, Product Design, Interaction Design, Personas, Research Synthesis, Creative Ideation, User Interface Design, Rapid Prototyping, User Flows, Journey Mapping, Human Centered Design, Visual Storytelling, StoryboardingMy Portfolio: https://sharonmak03.wixsite.com/website-2
Escrow.Com
View- Website:
- escrow.com
- Employees:
- 87
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Senior Payment Operations ManagerEscrow.Com Apr 2022 - Present• Manage daily payment operations, communicated with customers, troubleshooted, and resolved payment issues, and ensured accurate and timely payment processing through ACH/Wire/Check.• Built, mentor and manage a high-performance payments team, ensuring efficient and accurate payments made to increase customer satisfaction.• Work closely with Compliance Team to roll out new procedures, review existing procedures, resolve issues, and minimize risk to the business and prevent payment fraud. Handle Anti-Money Laundering (AML), Know Your Customer (KYC) due diligence and Anti-Fraud procedures.• Partner and communicate with other cross-functional departments as well as external banking institutions to resolve complex customer payment issues, minimize customer disputes and resolution time.• Develop, implement, and maintain new processes for both new and existing process and payment protocols, focusing on standardization and automation to enable business scalability and service quality.• Collaborate with the Product team to address gaps in the internal system and provide feedback to improve efficiencies.
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Payment Operations ManagerEscrow.Com Sep 2020 - Apr 2022San Francisco, California, United States• Manage ongoing payment activities, train new and existing employees, resolve customer issues and ensure all conditions are met before the release of funds.• Lead and collaborate with global teams in Buenos Aires, Sydney, and San Francisco.• Drive impact on improving the payment process of our team as we reach a 110% WoW growth in revenue.• Conduct bi-weekly meetings with teams in different departments to improve overall payment operation while meeting compliance needs and improving customer satisfaction.• Update and create standard operation procedures for the payments team when new system features get implemented or refined by the product/engineering team.
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Payment Operations AnalystEscrow.Com May 2019 - Sep 2020• Processing 100+ of incoming and outgoing payments with customers’ transactions, with the amounts totalling from $800k- $1MM per day with near 100 percent accuracy. Transaction types include vehicle transfers, domain transfers, and high-value merchandise transfers. • Reconcile 100+ incoming and outgoing payments daily. Responsible for closing 30+ escrows and distributing funds (Via ACH, Wire, Check, etc) and refunds to primary transacting parties. Review, analyze and resolve simple to complex payment processing issues in the escalation queue, averaging 30+ daily. • Perform anti-fraud procedures for all escrow transactions using data provided by internal reporting systems. In charge of reviewing pending escrows to ensure all conditions of release and anti-fraud controls have been satisfied. • Partner and communicate effectively within the payment team and across other departments as well as external banking institutions to resolve complex customers’ payment issues. In addition, make recommendations to improve payment operation protocols.
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Ux / Ui DesignerTangible Ai Nov 2021 - Dec 2021• Provided strategic recommendations on how to redesign the Sydnee chatbot product into a mobile app to better meet the needs of its users. • Syndee helps women and minority professional, students and entrepreneurs recognize and deal with impostor syndrome, and transform impostor thinking in a way that allows them to own their success.• I formulated insights by conducting marketing competitor analysis, interviewing target users and professionals, and analyzing consumer survey data. Provided Lo-Fi / Hi-Fi wireframes, UI, and prototypes for the mobile app. Collaborated with the team to built most valuable features for the final design. -
Accounting SpecialistSaarman Construction, Ltd. Jan 2019 - Apr 2019San Francisco Bay Area• Managed full-cycle AR/AP, drafted monthly construction project invoices including conditional and unconditional liens totaling over $100k daily. Reached out to clients for payment collection, monitored deadlines, and billing cycles, and submitted monthly invoices.• Reconciled vendor statements, matched, coded, sorted, logged, scanned, and filed invoices, checks, and other documents. Maintained certified payroll reports and assisted with payroll procedures. -
BookkeeperSaxe Real Estate Nov 2016 - Dec 2018San Francisco Bay Area• Managed accounts payable/receivable for over 500 properties, totaling over $1 million per month.• Calculated leasing/sale commissions, drafted and mailed out rent increase and eviction letters.• Communicated and resolved issues with tenants and landlords regarding property concerns through inbound calls and emails.• Analyze and provide landlords with accurate monthly cash flow statements and general ledgers.• Implemented AppFolio to automate workload and mentored 2 new employees on the new system and procedure.• Met deadlines in a fast-paced environment, in addition to assisting property managers/leasing agents with administrative tasks.
Sharon Mak Skills
Sharon Mak Education Details
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Ux/Ui Design Career Track -
Mathematics
Frequently Asked Questions about Sharon Mak
What company does Sharon Mak work for?
Sharon Mak works for Escrow.com
What is Sharon Mak's role at the current company?
Sharon Mak's current role is Senior Payment Operations Manager at Escrow.com.
What is Sharon Mak's email address?
Sharon Mak's email address is sm****@****fsu.edu
What schools did Sharon Mak attend?
Sharon Mak attended Springboard, San Francisco State University.
What are some of Sharon Mak's interests?
Sharon Mak has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Sharon Mak known for?
Sharon Mak has skills like Customer Service, Microsoft Excel, Data Analysis, Microsoft Word, Time Management, Microsoft Office, Laboratory Skills, Powerpoint, Data Entry, Academic Tutoring, Assistant Work, Inventory Management.
Who are Sharon Mak's colleagues?
Sharon Mak's colleagues are Andee Hill, Pearl John, Rajat Kapoor, Ivan De Gracia, Cyrisse Alcyn Hernandez, Roberta Corazon Dela Cruz, Jane Razo.
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Sharon Mak
Marketing Manager | Driving Business Growth Via Digital Marketing Strategies, Corporate Event Expertise And Content InnovationMelbourne, Vic -
3yahoo.com, honeywell.com, honeywell.com -
2higl.com.au, ronaldmark.com -
Sharon Mak
Singapore
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