Lead a team of Application Support Analysts and Integration Engineers looking after the key SAAS ERP & Salesforce CRM systems supporting, finance, human resources, and payroll functions. Managed both in-house and out-sourced functional changes within the internal team and when required with vendors. • Reviewed and contributed to the definition of business requirements, business processes, operational and IT risks. • Manage the delivery of new functionality and processes that meet… Show more Lead a team of Application Support Analysts and Integration Engineers looking after the key SAAS ERP & Salesforce CRM systems supporting, finance, human resources, and payroll functions. Managed both in-house and out-sourced functional changes within the internal team and when required with vendors. • Reviewed and contributed to the definition of business requirements, business processes, operational and IT risks. • Manage the delivery of new functionality and processes that meet agreed business requirements and outcomes. • Manage and support applications providing a point of contact for escalation of issues.• Manage application upgrades and facilitated the change process in terms of testing and implementation.• Contribute to the IT strategic and operational planning processes.• People Management includes recruitment, development, training plans, capacity, and resource planning. Show less

Managed a team of systems analysts and developers looking after the Enterprise and Data Warehouse systems. Managed the IT Project Management, Solution Design and Development functions, incorporating production support, IT project and change management and quality assurance processes. • Manage the definition of detailed plans for the delivery of new systems and functionality that meet agreed business requirements and project timelines, assisting in the planning and sizing of project tasks… Show more Managed a team of systems analysts and developers looking after the Enterprise and Data Warehouse systems. Managed the IT Project Management, Solution Design and Development functions, incorporating production support, IT project and change management and quality assurance processes. • Manage the definition of detailed plans for the delivery of new systems and functionality that meet agreed business requirements and project timelines, assisting in the planning and sizing of project tasks and oversee timely work estimates for solutions development and projects, working closely with the business units to match demand for IT systems vs supply via effective prioritization and process improvement• Providing specialist advice to business regarding the development of applications and solutions, building and maintain effective relationships with business units/stakeholders including assisting in the escalation of IT systems/issues on behalf of the business (customers)• Contribute to the IT strategic and operational planning processes, maintaining technical environments and operations for development and production systems, oversee technical design work and ensure designs are aligned to architecture, security and risk standards and guidelines.• People Management including recruitment, performance reviews, development plans, capacity, and resource planning. Show less

Team Lead Business Systems AnalystsRequirements Analysis and Functional Specifications

Business Requirements Functional Testing