Manage operational liaison with customers for issues related to Orders / Shipment / Returns / Ensure accurate order load, Support in identifying pricing / credit issues and follow up for resolutionManage shipment preparation and liaise with warehouse for pick/pack and despatch of goods to customer, ensuring compliance with customer / legal requirementsCo-ordinate the processing of Goods Returns requests, ensuring appropriate approvals are obtainedSupport sales forecasting process, with information related to orders & shipments Manage and report customer complaints, and ensure timely feedback and resolutionAnalyse customer availability, cause code and co-ordinate action plans to resolve issues. Possess exceptional communication, interpersonal, time-management, relationship building, and problem-solving skills

Feb 2014 - Feb 2015Taking on additional responsibilities as the key Account Manager for UK & International accounts. The key responsibility of this role is to build positive relationships with the clients. A can do attitude and commitment to excellent customer service has brought significant mutual improvements to the relationships TGL have with their clients. The responsibilities include supporting the Sales Manager and client directly with any day to day queries, planning and optimisation for the account as well as holding regular reviews on operational performance.Key Responsibilities • Key customer interface visiting customer in the UK & EU to understand their requirements.• Working with group/divisional operational leaders to deliver robust solutions to customer requirements.• Designed key metric reporting suite to manage the performance in line with customer needs.• Using data from key operational reports to improve the overall success of the business.• Working with TGL group to implement new process and to continually improve and deliver business objectives.• Responsible and committed to delivering excellent customer service in line with agreed customer targets.• Overall management of global major customers in UK, Mexico, America and Germany with sales of £9m.• Be able to work to and delivery of personal targets set each semester (WPR)Dec 2011 – Jan 2014Taking inbound calls from customers. Order processing, sales enquires, liaising with warehouse supervisors. Running customer reports on a weekly basis and advising on account status with regards to parts that they have on order. General office administration duties. Attend weekly logistic meetings. Compiling & generating reporting to illustrate performance against agreed targets. Managing process of required improvement throughout TGL process to reach agreed targets.

Supporting Telephone and Business Account Managers on a daily basis in all areas of the businessBeing a main contact for telephone and Business Account Managers and their customers.Deal with all their calls inbound and outband.To have a 'can do' attitude Processing new sales leads Ensure that Deal with email queries and enquires within a 24 hour turnaround.Aim for first time resolution at all timesDeal with complaints and escalations Monitoring customer accounts Answering phone callsSupport

To deliver excellent customer service to all customers both face-to-face, telephone and email.To provide excellent service to all customers in line with company standardsTo process orders and look after the needs of the customers showing a ‘can do’ attitude at all timesTo work as part of a team with all staff to meet the department objectivesTo take responsibility for own personal development in line with the annual performance objectivesGiving advice and guidance on product selection to customers Dealing with customer complaints and escalations with positive outcomesAdhere to data protection act at all times.

Dealing with customer orders, queries and organising work load the installations team on a daily and weekly basis.

Commencing employment as a General Assistant before gaining a series of promotions through to Restaurant Manager Responsible for ensuring the consistent achievement of company targets, including KPIs, cost of Fully accountable for the compliant management of the site with relevant health & safety regulations including conducting risk assessmentsProviding management and support to in excess of 50 members of staff and identifying and meeting their individual training needs