Driving a consistent standard of excellence and quality control across all areas of the operation in relation to learning standards, compliance and training delivery in line with the controlling authorities’ requirements, statutory regulations and Menzies strategic goals.• Creating, managing and integrating robust processes to ensure adherence to training standards and Menzies’ learning and development policy• Planning and preparing core induction to integrate new employees by embedding Menzies’ organisational culture and values• Developing, evaluating and continually improving manuals, policies and procedures to ensure training is fit for purpose and delivered to the highest standard • Promotion and planning of training activities to ensure maximum employee engagement and attendance• Building and maintaining excellent relationships with all customer airlines, stakeholders and partners• Responsibility for quality control of documentation and accuracy of all record keeping in line with Menzies’ audit standards• Producing and analysing training data to produce reports and presenting recommendations for improvements• Working closely with Menzies customers, gathering customer feedback and taking appropriate action• Representing the training department in a professional manner at all stakeholder meetings and events• Planning and preparing for Menzies audit, securing satisfactory audit rating year on year

• Overall responsibility as first point of contact and liaison with senior management, customer airlines and stakeholders• Leading, managing, motivating and coaching a team of 3 trainers• Driving and managing team performance and dealing with all aspects of line management• Carrying out training needs analysis to identify, develop and integrate appropriate training programmes in line with learner requirements• Planning, preparing and delivering core induction to integrate new employees by embedding Menzies’ organisational culture and values• Developing and evaluating training packages to fulfil industry regulations and customer requirements• Planning and preparing for airline and internal Menzies audit, securing satisfactory audit rating year on year• Delivering customer service training, including systems, policies and procedures for British Airways• Representing the training department in a professional manner at all stakeholder meetings and events

• Delivering British Airways customer service training including all systems, policies and procedures• Delivering mandatory training for all departments, including customer service, back of house operations and management• Identifying, developing and integrating appropriate training programmes in line with customer and learner requirements• Planning, preparing and delivering core induction to integrate new employees by embedding Servisair and Menzies organisational culture and values• Promoting and planning of training activities to ensure maximum employee engagement and attendance• Working closely with management to proactively plan and coordinate the release of staff to attend training in line with their operational requirements • Representing the training department in a professional manner at all stakeholder meetings and events• Successfully completing any Train the Trainer courses to effectively deliver training including dangerous goods, manual handling and health and safety• Travelling to stations across Scotland to deliver training, share best practice and provide support • Planning and preparing for British Airways audit, securing satisfactory audit rating year on year

• Delivering British Airways customer service training including all systems, policies and procedures• Delivering mandatory training for all departments, including customer service, back of house operations and management• Identifying, developing and integrating appropriate training programmes in line with customer and learner requirements• Planning, preparing and delivering core induction to integrate new employees by embedding Servisair organisational culture and values• Promoting and planning of training activities to ensure maximum employee engagement and attendance• Working closely with management to proactively plan and coordinate the release of staff to attend training in line with their operational requirements • Representing the training department in a professional manner at all stakeholder meetings and events• Successfully completing any Train the Trainer courses to effectively deliver training including dangerous goods, manual handling and health and safety• Travelling to stations across Scotland to deliver training, share best practice and provide support • Planning and preparing for British Airways audit, securing satisfactory audit rating year on year

• Travelling to stations across the UK to deliver training, share best practice and provide support • Overall responsibility as first point of contact for all mandatory, customer service and airline specific training• Developing, evaluating and continually improving manuals, policies and procedures to ensure the highest standard of training and compliance• Carrying out training needs analysis to identify, develop and integrate appropriate training programmes in line with learner requirements• Planning, preparing and delivering core induction to integrate new employees by embedding Aviance organisational culture and values• Developing training packages to fulfil industry regulations and customer requirements• Promoting and planning of training activities to ensure maximum employee engagement and attendance• Responsibility for quality control of documentation and accuracy of all record keeping in line with Aviance audit standards• Planning and preparing for Aviance audit, securing satisfactory audit rating year on year • Representing the training department in a professional manner at all stakeholder meetings and events