I am a very committed individual who thoroughly enjoys a challenge within a role with the initiative and determination to deliver. My key strengths include a vast experience and knowledge of various areas within business IT. I have excellent skills in time management, scheduling, problem solving, data recording and reporting. I have experience of producing and maintaining project plans; defining data requirements, budget management, maintaining and reporting on business progress and business trends. I have excellent communication skills both verbal and written.My current position is to provide a single point of contact for dedicated blue chip high profile customer accounts. My customer base is ECS/Managed Services/Hosting and DR nationwide. Support and manage relationships, ensuring conformity and the governance of contracts, improving company revenues. Recognise the risk elements affecting their infrastructure and manage/implement changes. I am the first point of contact for escalation to manage problem resolution, root cause analysis, change management to ITIL standards and providing tracking and progress reporting on the Nationwide. Audit/verify tickets in Service Now and raise any non-conformances’ to the relevant departments. Provide monthly reports to senior management teams regarding problems/issues/successes. Service Delivery ManagerApplication Hosting Shared Platform analysis. Application and Platform/breakdown of Severity’s and Service Achievement by Severity, Root Cause Analysis of Service failures/Total Number of Changes Raised/Total Number of Changes Failed, Backed Out, Emergency/Capacity and utilisation of available of CPU, Storage and Memory.Deputy Testing Manager, coordinating the implementation of SAP into the Marketing Companies. Project Supervisor for Engineering Division within BASF from design to end-user. Financial Management of divisional budgets.